Sorry for jumping in,

I live in Switzerland , and I just got my Harmony.
I played with the remote for a couple of hours, and I must admit that it was not as easy as I first thought. Neither component of my home equipment (all pioneer and Philips) was in the database. It took me several hours until I got everything working.
My feeling is, that the setup part of the product is not up to what it should be. Once the remote is configured you really will enjoy it !
I also hated that by default in WatchTV mode the channel up/down button did not work.After spending quite some time to resolve this problem I found a message in the FAQ section under Performance.
I think it is too much TV channel listing oriented, something which is not available to european users.
Finally the download process to the remote takes too long, specially at the beginning when you do a lot of changes/tweaking to your config, it's a real pain.
But I paid for it and now I have too like it ;-)
Just kidding, I hope harmony will improve these points and since it's all software, there is a good chance.

greetz
nrgetic