1) Help button doesn't appear to work easily - noticed others with similar issues on other buttons.

2) Does it always take about 20 minutes (so far) to "update"?

3) Someone please tell me there's another way to do this other than through that gawd-awful web site that times out WAY too soon. In fact, the web site timed out on me while it was updating. Last I saw, it was at 85%. When I got logged back on, I see my activities tab on the web page, and the button in the upper-right corner of the page that reads "Update Remote" has a green light on it. Does that mean I *can* update it, or does that mean it is still in the process of updating?