Every client we deal with pays retail. If they want to save a buck or two they can dial 10-10 220 or put in a bid @ ebay.

If we dont plan it, wire it, install it, program it we wont service it. If the client makes any changes to the system on his own the warranty is void. We will continue to service the system @ time + materials.

I understand where your coming from. I also understand/have experienced the nightmares/potential nightmares when dealing with automation products.

Crestron is the best and requires the best when it comes to installation and service.

Premise Systems is cool but it aint Crestron.