I pay my lead techs 25.00-30.00 per hour. These are not guys I recruited from the local appliance store either. They are professionals in every sense of the word. Quality is the MOST inportant aspect of my company.
A customer can get the retail store HACKS to setup their system because of a fancy showroom and a salesman with a good line of crap and a pair 700 dollar shoes. At the end, they get ripped off. They should do their research and they can get the small custom install company that takes great PRIDE in their installs.