Harvey is a retail "boxhouse" that was forced into the custom installation business by it's customers. They are not a true custom systems outfit. The salesmen aren't interested in selling the client what they want or need for thier home. They are selling whatever is not moving fast enough from thier warehouse. Then they send the installer out to the site without even ever seeing the site and they are stuck explaining all the shortcommings of whatever they were sold in the showroom. This is a big problem in both the residential and commercial field. So called "sales-engineers" are selling systems they know nothing about. They think they know something because they attended a class or training(sales) seminar at CEDIA and that makes them a "Technology Specialist". These guys are ruining the industry because they don't communicate with anybody else in the company before they sell something they know nothing about. Installers are upset these days because they get thrown to the wolves everday and the salesmen make all the money. In my experience the best salesmen or engineers or programmers used to be the best techs first.