On 09/27/04 16:12 ET, Qwelldrin said...
Don,
Thanks for the reply. Griffin technology have
been great in there support for the Total remote
package. They even offered to have a discussion
with the TR programmers to find out if anything
could be done to resolve the problems we have
been experiencing.
I have forwarded your kind words to the tech support guys. They are still smarting from at least two rippings they got this week over poor support, so they will be pleased to see that not all Total Remote customers hate them. ;)
For your info.
Product revision Level: 4.0
ROM date 24/03/04
ROM version 1.10.10 ENG
OS version Windows CE 4.2
My ROM is 1.00.10 ENG, 06/14/03 so maybe that has something to do with it. I am loathe to "update" it for fear that HP has done something stupid to the audio path, but I guess I will in the name of science. I will measure the audio output capabilities under both versions of firmware, and if there is a difference I will make a futile attempt to talk to HP about it. Unfortunately, I have absolutely no contacts at HP, and there is no way I am going to get the help I need at this level from their telephone tech support people, so I am not optimistic. Anyone who wants to hook me up with someone from HP is welcome to contact me.
--Don
