I just emailed RTI to find out about who is and who is not an authorized dealer. I asked the question discussed about the warranty so we can put an end to this bickering. I purchased my remote from etronixs because they were the first place to sell them and RTI recommended them. I have had nothing but great service for RTI and Etronixs and have been in contact with both after my purchase. Like most people having someone to call that is knowledgable about the products they are selling is worth the few extra dollars. Everytime I have called etronixs someone has been able to answer my question. Also, they seem to be helping out our buddy Daniel with this great site. As you know a fantastic site like this does not exist for free.