actually i just downloaded and tried that dvdfab software and although it is good it just takes too long... but that may be cuz of the fact that it is more like a teaser program just let you get the feel for it and then purchase the complete program which is DVDFAB platinum... so you see the suppprort for this program is most likely generated by people who see a use for it buy trying the freebee and then purchase the whole thing.... the freebee doesnt let you rip individual chapters... just the whole dvd... more functionality comes with the purchase