The URC-9960 is designed for North America, it's not loaded with codes for Europe. You should have got the URC-8060, which is the European Kameleon.

However, all is not lost. There is a process called JP1, which will let you sample the signals from your original remotes and build upgrades which you can load into the URC-9960.

You will need a JP1 cable and a pogo-pin adapter, which you can get from the following sites:

http://www.hovisdirect.com and
http://jp1.filebug.com

You can read up on JP1 here:
[Link: hifi-remote.com]
[Link: hifi-remote.com]