They gave me a canned response. :-/ (oh well I tried)

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Hi, Jon!

Thank you for writing Xbox Customer Support!

I deeply apologize for the inconvenience and as I understand, you are trying to set up your Xbox 360 Universal Media Remote to work with your HP TV.

The list of compatible TVs and their codes are found on [Link: xbox.com]. I am very sorry but these are the only TVs that are compatible with the Universal Media Remote at the moment.

But don't worry, we do take comments and suggestions seriously and we keep an internal database that we consult and prioritize.

Please try scanning for a code in the meantime.
a.Turn on the TV, and then point the remote control toward the TV.
b.Press and hold the TV button and the OK button at the same time for two seconds. All the buttons on the remote control will illuminate for two seconds. Then, only the numeric TV buttons (1–12) remain illuminated.
c.Press the CH+ button or the CH– button to send a series of off commands to the TV. Continue to press the CH+ button or the CH– button until the TV turns off. Note Give enough time for the TV to respond to the off command after you press each button. Some TVs take more time to react to off commands than other TVs.
d.Press the TV button to save the code and to exit. All the buttons on the remote control will blink three times to confirm the code.

For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX or 1-800-469-9269 (United States and Canada); or 425-635-7180 (International/direct dial to the US) at your earliest convenience. We are open everyday 9am-1am EST/6am-10pm PST.

To expedite service, please provide Service Request Number 1034074812 when you call.

Good News! You may link your console to your Windows Live ID, and check repair status online at the web site: http://service.xbox.com.

Sincerely,
Jenny
Xbox Customer Care Team
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:-/