To: Jack Schultz
I bought my monitor/TV last April.It was shipped new from Pioneer in Long Beach, CA. It is a Pioneer Elite PRO-1009W.

I have posed the problem to Philips via eMail at the Pronto Web site. No response yet. I also called Philips customer support last Friday at 888 486-6272; they promised I would get a call on Monday. No response there either.

Know any other way I can contact somebody in the know at Philips? By the way, where is Xantech? As you suggested a translator box might be a solution if Philips doesn't come through.

Thanks, Don