My latest orders, that I needed to be on time, since the parts were to repair a KitchenAid refrigerator that was down until the parts came in, took 6 days and 10 days respectively.

Tracking showed the part having not been handed off to USPS for delivery, and showed the items leaving "a partner facility in Durham, NC (165 miles away) and going to "a partner facility" in Wilmington, Delaware (478 miles away) and then no longer moving at all.

Finally today the items show up after I had called last night to complain, and then I get refunds for all the parts.

Question is, do I let them know the parts showed up at last, and offer to reverse the refunds, or do I call it even after they caused me to lose three gallons of my ice cream?

Decisions, decisions. LOL