I remember during my training days at Comcast. We came across a customer who had the exact same modem that I had, still have. Zoom 5341J. It was not working, probably wallwart died. Of course my trainer attempted to have them switch to a Comcast supplied modem. He did informed them that there will be a monthly rental fee. However, if anything happens to that. They just out and swap out for a new one. The customer looked at me and asked my opinion, because she heard me say “oh hey, I have the same modem.”

So I told her, buy a new one and give Comcast a call to update the system with the new modem. It’ll pay for itself in about a years worth of monthly fees. Annnd if you’re feeling adventurous. See if the new wallwart works with your current modem. If it does, then you shouldn’t even have to call to make the changes.

Of course I got a slap on the wrist from that interaction. But screw them, they already make millions a hour.

I quit before my training was up. One of the best moves of my career.

KOT