LG Tech support is pure consumer support. There is a a dedicated team for CI support...we are a tiny piece of the pie...and truthfully LG's commitment to the CI community is only 2 1/2 years old.
Jack Rainey - Full disclosure...reformed integrator, now mid-Atlantic manufacturers rep for: Integra, Paradigm, Anthem, Parasound, Atlona, LG TV's and Metra Home Theater...among others
