On May 28, 2020 at 20:29, tomciara said...
In home service on a big TV, why you need a box??
Because they don't always have in-home service available (at least not in this area).
What they do then is send a call tag, for the shipper to pickup the TV. Don't have a box? Sony well charge you for one and ship it to you.
Want advanced replacement, give them a CC # and they ship a refurb out to you before getting the defective one back.