Sorry for the initial cryptic introduction, but I didn't think the actual item/brand was as important as the issue. My intention is not for this to become a "brand-bash", but more to learn about what others are experiencing.
I should add, that due to my relative size in the industry, and turnover, I am only on a cash account with Control4 as a "sub-dealer", but they're happy to take my money so as far as I'm concerned, I'm a customer.
I should add, that I operate on cash-only with dozens of other suppliers and they never ask for pre-payment or any kind of security deposit before commencing with equipment change-overs. Strange indeed.
Now, on the topic of cash accounts, something ridiculous happened to me over the weekend.
Back in April I ordered a bunch of stuff for a job. Paid via CC over their portal, and received the stock in a timely fashion. Carried-out the job, got paid yadda yadda yadda.
Then, yesterday morning I woke up to find that my business transaction account (which I mainly use for shuffling money in and out of for purchases etc.), had been all but cleared out. A quick look and I discover that the transaction from back in April had only just been processed at their end, this week, 165 days after I ordered and seemingly paid for it via their online ordering portal.
Needless to say, due to me only having any serious money in that account when needed, I found myself in the red to the tune of about $500. Not mention that the actual transaction has occurred in a different financial year to the actual job.
I've managed to sort it out with my bank and there won't be any overdraw charges, but sheezus... ...who else does this? Insane.
(For those who are wondering, same mob.)
Problems worthy of attack, prove their worth, by hitting back. -Piet Hein.
