On October 9, 2019 at 08:27, highfigh said...
ATT will ship a gateway to the client- the old one can be taken to a UPS store for return. Nobody needs to waste a whole day for this and if the client didn't need to change their login password after the ATT droid was there, it wasn't replaced- they don't change SSID and encryption key to the old one, they generally don't change anything on the new one- they just show the info on the label and leave.
Normally that is what I would have done.
But this client is beachfront, outside plant is overhead. Wanted their people to make sure it wasn't a plant issue because I have seen a few of those over the years, salt air murders the overhead wiring and equipment.