Hi, I have a big problem with my new remote: The usb connection to the pc can't be connected. Every time I perform the connection with the supplied cable the remote lits, for some seconds there appears an USB logo "connected" on the remotes display and that's all. Windows 8.1 displays "unknown usb device, not working properly". I tried this with 3 different cables, but its always the same. A second thing is tha I am unable to reset the remote, If I follow the steps in the manual nothing happens, all settings are still in the remote.

Any suggestions?

Thanks for your help in advance.

Dirk