I am running short on time this afternoon so apologies for less than robust reply.


1) Don't connect the remote to the computer first and 2) Install the PPPENG software from CD you received with the remote (you can also download installer from this site in files section). 3) On this CD is the driver for the remote. When you connect remote to the PC, if prompted to locate driver, pop in the CD and you should be good.

Now, somewhere in this forum is a thread about updating the USB driver if you connected remote without first installing the software.

Search for Update USB driver authored by me.