I've not called URC tech support. In the past (many years ago) tech support would not give me the time of day. I have two MX 980's one purchased from Myer Emco (A high end audio dealer in the Washington DC area) and the other from Surf Remote. Both sold me the devices in accoradance with URC's policies. Myer Emco went bankrupt.

I've sent an email to Surf Remote to see if I can get a more up to date version of the CCP software (mine is many years old).

Will URC actually help me these days? I'm not a registered installer or dealer just a knowledgable hobbist.

Keith