I have no problem helping people and do not charge top dollar to do so, just fair market value. The issue is he admittedly purchased online, from an unauthorized seller to save his money. Your point of a dealer going out of business, in this case, is not valid. I have helped others on this very site for free even, who were in that predicament in the past. The point is the OP circumvented the system to save money on the hardware, and then pay someone on the side, which means paying for a service for pennies on the dollar. He wants to drive the Mercedes, but pay for the Kia. As CI's, it is hard to stay afloat with the products that are available to consumers direct and the ways for them to purchase. So when someone buys a product that is available ONLY to CI's, and admits to doing it by going the unauthorized route, and further wants to undercut the market value I mentioned above, it does cause problems. Other manufacturers have ceased to exist for this very reason. Protecting a line and protecting our livelihood does not equal to going on a crusade. Hope you understand where the problem lies from our point of view.