Had a buddy of mine, who against my recommendation, purchased a DIVX player a few (4) months ago. What suprised even me was the stunning lack of help he received from the "support line". I don't know all the specifics, but there were a number of setup problems, as well as phone-line related problems. Between VERY VERY VERY long hold times and then VERY bad "recommendations" by the help desk, he returned the player after a week. Didn't even get to watch a single movie. His return included a swap to a DVD player. He's had no problems with it.

My $.02