hello everyone

i just received a new mx900 after replacing my old one through insurance claim
i previously was able to program with mx900 editor, now it wont recognize the remote for downloading or uploading communications

i visited the retailer i bought it from originally and they stated the new software editor recognizes it the old software seems not to communicate with the remote. I dont have the new control all software

i tried a search here but was unable to locate the correct file, can someone point me in the right direction. Please and thanks all info is greatly appreciated.