I should have mentioned that my criticism was not necessarily directed at the Philips knowledge base, the training, the website or the FAQ, but more so, to the how and whom does one contact for "live person" tech support on specific issues, be it through a phone call, though web chat, or through delayed responses as in these forums. Is the Philips professional tech support phone numbers insider information? The only "live person" support and responses that I was able to get on my recent issues was through my post on these forums. BTW, I do have access to the professional section of the Philips web site, but the email and phone number they have posted, got me no where. I must insist, that it was basically the RC forum responses that got me to solve my issues, of which I am very grateful, thanks to all!