Hey salsaman, I registered just to say "thanks" for this post!

I'm handy/techy enough, but I am not patient so these disassembly projects sometimes get out of hand.

I, too, was turned off by Logitech's response. I had a 360 remote that the screen and some of the buttons went out on, and I wrote that one off because we had three small kids and it did get rough-housed a bit.

But this Harmony One was taken care of, and it just start rebooting and turning off all the time. Of course it was out of warranty and short of making sure the firmware was current they'd do nothing for me.

The battery contacts lost a bit of their spring. That is all it was, and it is working fine now. They would have had me spend $125 to replace the remote I paid $170 for over a simple problem that I'd have probably happily paid $50 to fix! I'm not terribly impressed.