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Topic:
Denon DVD-2900 - Audio Dropouts
This thread has 9 replies. Displaying all posts.
Post 1 made on Sunday September 12, 2004 at 16:07
John H. Ross
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I bought a multi-region Denon 2900 DVD player (UK model) a few weeks ago and have been putting it through its paces. The player is absolutely superb in most areas... picture, sound, layer changes, but I've started to notice very annoying audio dropouts during various films.

Firsty, R1 Alien (Dolby Digital) and R1 Alien Resurrection (DTS). I wasn't worried too much about these because I've read a ton of reviews indicating that they're problematic discs. However, the glitches I experiences were NOT at the branching points and I appear to have the latest firmware (see below) so why the problem?

Last night I watched the R2 edition of "Die Another Day", with it's DTS track, and the sound cut out briefly 3 times. Once during the "marksman simulation" at MI6 HQ and twice during the scene were Bond and Frost kiss while hiding from the bad guys near the ice palace. This never happened on my Sony 7700 machine.

Tonight I watched "Star Trek Generations" (R1 Collector's Edition) and the DTS sound dropped out AGAIN! It occured during Kirk's line "I was out saving the galaxy while you're grandfather was in diapers". I also appear to have experienced a dropout on the DD track on "Attack Of The Clones" (R1).

It might be a coincidence, but most of the dropouts described above appear to happen about 2/3 to 3/4 into the film. When I go back to check them again they played flawlessly so the dropouts appear to be entirely random.

Has anybody else experienced similar problems with the Denon 2900? I'm a bit upset to say the least. What's the point of making the layer change seamless if the audio cuts out 2-3 times elsewhere? Could it perhaps be my IXOS optical cable? I believe bad cables can sometimes account for quick (and random) dropouts like the ones I'm experiencing.

I was thinking of maybe getting a QED Quinex SR75 coaxial cable just in case... would this help?

By the way, when the sound cuts out in the scenes noted above the DD5.1 or DTS5.1 signal does not appear to drop from my Yamaha DSP-A1s display. Not sure if this is relevant. And the DVD firmware I have is:

DRV 030827
B/E 6237W
PANEL 0043-F

I'd appreciate any advice you may have. Thanks!

John
Post 2 made on Monday September 13, 2004 at 11:39
Spiky
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2,288
Sounds like problems I've had with cheap players. But never with my 2900. Perhaps dirty discs or a faulty 2900. I've never experienced dropouts with Die Another Day, I haven't watched the other films you mentioned. I assume these are not bootleg discs, correct?

Should not be the cable, that would probably cause longer dropouts, depending on your receiver. Many of them take a couple seconds to regain the digital signal once it is lost.

I don't have the firmware numbers around, maybe you should ask for the most recent upgrade anyway and try it out. Otherwise you may need repair.
OP | Post 3 made on Monday September 13, 2004 at 12:05
John H. Ross
Founding Member
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August 2001
4
Thanks Spiky.

I did think it was strange that my amplifier wasn't losing the signal, followed by a 1 second pause while it regained it. What puzzles me though is this: even if it's not a cable problem, and the player is actually faulty, why isn't my amp still losing the signal? It's just weird.

I might have to contact www.hifistore.co.uk for advice :-(

PS. No, these are not bootleg discs. They're from Amazon/HMV.

John
Post 4 made on Tuesday September 14, 2004 at 10:50
Spiky
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Sounds like decoding errors that wouldn't necessarily stop the data stream, so your receiver wouldn't pause. Not something I would expect from the 2900. Since this is brand new, I'd try for a replacement rather than a fix.
Post 5 made on Sunday October 24, 2004 at 17:19
Bas
Lurking Member
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October 2004
2
Hi John,

Got the same problem after a few months. I bought de Denon 2900 in may, in august I experienced dropouts in the Eagles DVD DTS track. After this I also got Dropouts in SACD's randomly, Didn't try Die another day, but i will these days. Tonight de player didn't even load 2 CD's. The new Spyro Gyra and a dutch CD. i played boths CD yesterday and today.

I'm planning to return the player to the store. Please let me know if you got any further solving this problem.

Bas

Firmware:
DRV 030827
B/E 6237U
PANEL 6236K

update: after checking de firmware info, both CD's played again. I cannot reproduce the errors.

This message was edited by Bas on 10/24/04 18:11 ET.
Post 6 made on Saturday November 13, 2004 at 16:10
Scirocco
Lurking Member
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November 2004
2
Hi Bas,

Where did you get the latest firmware from?
Is it still region free after the firmware update?

I have the same problems with burned DVD's. After around 45 to 50 minutes the DVD's start to get hick ups (stop playing, trying again etc).

Thanks for help.

Cheers
Scirocco
Post 7 made on Sunday November 14, 2004 at 23:22
Spiky
Founding Member
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May 2001
2,288
The region free is a different section of firmware, it is not affected by the official Denon updates. They can be obtained from Denon directly. Typically they FedEx it to you for free. I've gotten 2 updates this way since purchasing my 2900. Any recent purchases should only need 1 or zero updates, depending on the mfgr date.
Post 8 made on Tuesday November 16, 2004 at 02:40
Scirocco
Lurking Member
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November 2004
2
My 2900 came as region free (from Denon Australia).
I'm just wondering what the newest firmware is and will it overwrite the region free setting.
Post 9 made on Tuesday November 16, 2004 at 10:22
Spiky
Founding Member
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2,288
I think I just said no, but maybe you should read it again.
Post 10 made on Tuesday November 16, 2004 at 14:40
Bas
Lurking Member
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October 2004
2
My player is region 2, the firmware is original. I was talking about dropouts and discreading errors.
The player is back to the store. Next week I'll get an awnser.


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