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From Philips tech support (Streamium café forum) : "an update of the software will not come on short term".
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Post 1 made on Tuesday March 14, 2006 at 03:25
Long Time Member
August 2005
This message was already posted on the RC9800i forum, but I cannot resist the urge to share with you.

This post was following this declaration of a Philips Tech, on the "Re: Viewsonic N4060W" thread, from RC9800i section of the stremium cafe forum created by Philips

"Blblabla cannot solve problem blablablabla ....I added the issue on the to-be-solved list, but as we are still evaluating feedback from the market, an update of the software will not come on short term. "

The rest is my answer.

"still evaluating feedback from the market" ???

You must be kidding, right ? The device has been on the market for at least one year.
It is still full of bugs ; the IR database is very incomplete and not upgradable ; the device is not nearly what it was promised to be (Upnp is not exploited, lots of upnp devices not compliant, impossibility to play songs directly from the computer to the receiver...).

And last but not least, very HUGE conception errors has been made (user buttons misplaced, unability to move, rename or erase useless buttons, obligation to scroll lots and lots of screens to get to the right button and so on...).

And Philips has made absolutly no proof of interest whatsoever, proving once again that it mistakes customers for paying beta-testers. Only one firmware update has be released, and NO ONE, even Philips tech support team, know what it does. I know what it DOESN'T DO, though.

Owning the device myself, I can honestly say that this remote is currently useless, and it is a shame, as the device has all the potential to be a killer remote.

Actually, I was so fed up with it that I bought a little Logitech Harmony which is WAY better, with a IR base constantly upgraded, a very well-thought ergonomy and a price 5 times cheaper. I could not be more disappointed with Philips, and very much hope that a new firmware update will unleash the real potential of this very expensive, very useless beautiful remote. And a PC managing software would be great, too, if only to backup the remote files.

PS : sorry for my english skills. You will have guessed that it is not my native language.
Post 2 made on Tuesday April 25, 2006 at 10:52
Lurking Member
April 2006
Hi bragon, I wish my experience were different, but I agree with you! Have been struggling for several weeks to get the Activities gizmo to work, without success - doesn't even control a Philips LCD TV properly! Met with total indifference when I called the 'Customer Care' line. It's a shame - could have been a great gadget.
Post 3 made on Friday April 28, 2006 at 07:47
Lurking Member
April 2006
I agree with most of the views expressed here: I'm very disappointed with my new RC9800i (which was highly praised in Issue 129 of Home Cinema Choice) for the following reasons:

1. There does not seem to be any way of incorporating cassette tape decks (I have a number of very good ones which do not have remotes);

2. I cannot get the device to power on/off my Denon DVD-A1XV/AVC-A1SR combination unless I leave the units in standby mode - very wasteful of power. What is the point of the RC9800i (which is not cheap) if it cannot deal with state-of-the-art equipment such as this? I can find no workable code to power on/off an admittedly old but excellent Yamaha CDX-10000 CD player (which does not have an on/off button on its remote);

3. No advice anywhere on how to treat a Freeview Humax digital box [I assume I can use Satellite input]. These have been around now for a few years, so there is no excuse!

The Philips Technical Support telephone helpline - for which one has to pay - was ABSOLUTELY HOPELESS. They had no answers to my questions (I suspect they were simply consulting a computer database), and simply suggested I search for help in Internet Forums such as this!! Why could we not contact an engineer who really knows something about the product?

I'd always had faith in Philips, but all this is giving the Company a very bad name. Have they just got too big for their boots?
Post 4 made on Sunday April 30, 2006 at 10:01
Long Time Member
October 2005
Great, thanks Guys I have just ordered my remote. I too had read 2 really good reviews How come the mags are so far off the mark is that they are too much in the advertisers pocket? Well lesson learnt the forums only provide true user info.I will have to wait and see. I have an RU980 that went wrong and philips customer sevice was totally c**p. They really seem to take custom for granted here in the UK and as there are really no alternatives it is difficult as a user to punish them. Any thoughts anyone?

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