| Post 1 made on Tuesday August 30, 2005 at 22:57 |
Russell N Long Time Member |
Joined:
Posts: | September 2003
11 |
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I just openned my new remote.
I upgraded the firmware.
I keep getting a phillips screen with a spinning circle and anytime I touch the corner screen marks I go back to a philips screen with the spinning circle.
What should I do ? Is there a different firmware than that on the website?
Is there an older version?
Please help.
Thanks.
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| Post 2 made on Wednesday August 31, 2005 at 09:27 |
HIDEF Lifestyle Long Time Member |
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Russell, I would recommend that you contact Phillips. You can call them at 1-888-744-5477 Or you can send them an email by following this link and clicking on send an email. [Link: p4c.philips.com]Also while on that page there are links to other support documents that may help you.
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| OP | Post 3 made on Monday September 5, 2005 at 21:00 |
Russell N Long Time Member |
Joined:
Posts: | September 2003
11 |
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That is helpful but the confusion in terms of service support from the website and on line has not been.
Service support tells me they are repairing the new unit, which is unacceptable to me. Email support tells me they should not repair the units, but should replace them.
I have no idea what will happen but I have sent in to the service center in Kentucky.
The confusion on their end is disconcerting, to say the least.
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| OP | Post 4 made on Wednesday September 21, 2005 at 20:53 |
Russell N Long Time Member |
Joined:
Posts: | September 2003
11 |
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Well - the saga continues.
I got the unit back from Philips support and it was the same unit, not a replacement.
When I turned it on all i got was a phillips screen with an endlessly spinning circle. I gave it at least 5 minutes.
I am now shipping it to Belgium where they tell me they will replace it.
Including purchase I have now shipped this unit 3 times and have never been able to use it!
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