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Forums > Brands > Philips Pronto NG Family
Quick question on the TSU7000
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Topic:
Quick question on the TSU7000
This thread has 3 replies. Displaying all posts.
Post 1 made on Friday June 1, 2007 at 16:13
Advantagehoso
Long Time Member
Joined:
Posts:		September 2006
10
I got a call the other day on a TSU7000, the guy said his battery was dead and wanted a new one. We sent him a new one and it still has the same problem.
The problem is he turns it on then it dies out after about 30 seconds. What is going on with this. We do not deal with This remote at all so any info would be great.
Thanx
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Post 2 made on Saturday June 2, 2007 at 23:10
ossocao
Active Member
Joined:
Posts:		April 2004
637
It looks like he has no charge in his batteries.

Is his 7000 charging correct? He gets a constant blue light for more then an hour in the docking station?

If yes, then he has a deffective remote or a deffective docking station or he got 2 dead batteries.

Last edited by ossocao on June 2, 2007 23:16.
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Post 3 made on Sunday June 3, 2007 at 11:42
Michael Zann
Founding Member
Joined:
Posts:		November 2001
5
Some of these remotes fail to come out of sleep mode. You simply reinsert the battery to get it to work again. Have him update to the latest software version. This usually fixes this problem. If that doesn't work, there are a lot of threads in this forum on the subject.
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Post 4 made on Saturday June 9, 2007 at 15:36
Ernie Bornn-Gilman
Yes, That Ernie!
Joined:
Posts:		December 2001
30,104
On June 3, 2007 at 11:42, Michael Zann said...
Have him update to the latest software version.

Firmware version.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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