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Philips Pronto NG Family Forum - View Post
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The following page was printed from RemoteCentral.com:
TSU7500 White Screen Problem
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Topic: | TSU7500 White Screen Problem This thread has 28 replies. Displaying posts 1 through 15. |
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Post 1 made on Thursday January 11, 2007 at 23:09 |
ANILE8 Long Time Member |
Joined: Posts: | April 2006 11 |
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Ok I have searched and found this to be a very rare problem or have others out there suffered the same fate? I have a TSU7500 which the screen started to flicker white and then off really quickly when I picked it up then soon after the screen went to constant white color and would not respond to resetting or battery removal procedures. Is this a common phenomena or am I just unlucky? The remote control is only a week old!
Last edited by ANILE8
on January 12, 2007 00:15.
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Post 2 made on Friday January 12, 2007 at 07:55 |
Springs Super Member |
Joined: Posts: | May 2002 3,238 |
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Replace it. Its screwed. Been there.
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Post 3 made on Sunday January 14, 2007 at 05:30 |
Yore Founding Member |
Joined: Posts: | August 2001 16 |
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Interesting...I have a problem with TSU 990 constantly rebooting if it is handled a little longer. The screen either has a black line with icons seens like watermarks or then if flashes the light on and off about 15 seconds and reboots. I've called Philips about 1,5 half ago but have got no reply yet.
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OP | Post 4 made on Sunday January 14, 2007 at 17:21 |
ANILE8 Long Time Member |
Joined: Posts: | April 2006 11 |
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On January 12, 2007 at 07:55, Springs said...
Replace it. Its screwed. Been there. Yeah your right. I have sent my unit back to Philips. I think it is stuffed. Thanks for the advice.
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Post 5 made on Saturday February 10, 2007 at 23:00 |
bdmfkr Lurking Member |
Joined: Posts: | February 2007 4 |
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this problem just happened to mine tonight, did you just contact Philips directely to send it back?
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Post 6 made on Sunday February 11, 2007 at 09:00 |
mtgriff Long Time Member |
Joined: Posts: | July 2002 289 |
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My son and daughter were fighting over my daughter's Nintendo DS. It ended up on the floor. After the fall it had white lines across the screen. It's screwed.
It sounds like something simular might be what happend to your remote control screen.
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Harmony One |
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OP | Post 7 made on Tuesday February 13, 2007 at 06:40 |
ANILE8 Long Time Member |
Joined: Posts: | April 2006 11 |
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On February 10, 2007 at 23:00, bdmfkr said...
this problem just happened to mine tonight, did you just contact Philips directely to send it back? I contacted Philips and they were great about things. They gave me a return number and I sent it to them. Two weeks later they sent me a new one as it was only 1 week old.
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OP | Post 8 made on Tuesday February 13, 2007 at 06:47 |
ANILE8 Long Time Member |
Joined: Posts: | April 2006 11 |
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On February 11, 2007 at 09:00, mtgriff said...
My son and daughter were fighting over my daughter's Nintendo DS. It ended up on the floor. After the fall it had white lines across the screen. It's screwed.
It sounds like something simular might be what happend to your remote control screen. The remote that had this problem with was a customer of mine that I sold it to and only had it for a week. They said they didn't drop it, but who knows. I would imagine that if a remote control cannot be built to take a drop now and then without a serious malfunction it is not being built to high enough real world use standards. I do not expect to be able to abuse the unit and it keep working but a small drop of under 3' onto carpet shouldn't be enough to destroy an expensive unit like the TSU7500 one would hope.
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Post 9 made on Tuesday February 13, 2007 at 08:18 |
mtgriff Long Time Member |
Joined: Posts: | July 2002 289 |
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One would think that a kid's toy could take a drop too.
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Harmony One |
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Post 10 made on Saturday February 17, 2007 at 15:45 |
bdmfkr Lurking Member |
Joined: Posts: | February 2007 4 |
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On February 13, 2007 at 06:40, ANILE8 said...
I contacted Philips and they were great about things. They gave me a return number and I sent it to them. Two weeks later they sent me a new one as it was only 1 week old. thanks, i just shipped mine off to Philips, they said i should have a new one in 2-3 weeks.
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Post 11 made on Friday June 29, 2007 at 15:53 |
swiesen Long Time Member |
Joined: Posts: | August 2006 12 |
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EXACT same problem. Mine is in for warranty exchange right now. As mine is about 8 months old, only a warranty repair/replacement was possible. Only problem is that Philips doesn't handle their own warranties so I had to outsource it to another repair place that is taking forever! I mailed it in a 6 weeks ago and no word yet.
I wonder with all this talk about the TSU-7500 being discontinued, if that would have an effect on warranty exchanges?
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Post 12 made on Friday June 29, 2007 at 23:19 |
Lyndel McGee RC Moderator |
Joined: Posts: | August 2001 12,996 |
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Should have no affect. There's a backstock of 7500s so it's probably just a slow repair shop. Have you given them a call?
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Lyndel McGee Philips Pronto Addict/Beta Tester
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Post 13 made on Tuesday October 23, 2007 at 08:27 |
mmiele Lurking Member |
Joined: Posts: | October 2007 2 |
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I recently purchased a used TSU7500 and it started having problems and now pretty much dead. The screen was fuzzy yesterday and within a day it went all white. I tried resetting it, then downloading new firmware -- same issue. It sounds familar to the problems here where a repair is needed. I did not purchase this from Phillips (eBay actually) so does anyone know if there are repair facilities that is dependable? thanks
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Post 14 made on Tuesday October 23, 2007 at 21:16 |
Lyndel McGee RC Moderator |
Joined: Posts: | August 2001 12,996 |
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[Link: pronto.philips.com]This is the Pronto Support line. From there, they can tell you how to swap your unit/send in for repair. If not under warranty, it may cost you a bit to get a screen. You might want to search for +replace +7000 +screen (for last 4 years) as there was once a link in one of these posts where you could order a screen. Screens may no longer be available but glasstops for screen may still be available. In this case, your only option will be Philips.
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Lyndel McGee Philips Pronto Addict/Beta Tester
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Post 15 made on Wednesday November 21, 2007 at 02:17 |
old_skool Lurking Member |
Joined: Posts: | November 2007 3 |
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I have this same problem with my TSU7500 (white screen). Unfortunately mine is out of warranty. Does anybody have a solution for this. Is it just the LCD or board issue?
Thanks
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