I have a pronto pro TSU6000 that has been used in the same house for a long time, with the same devices, same everything. Nothing has changed. All of a sudden, about 6 commands on the DVD page (navigate, pause, Skip +, Skip -) no longer work. I uploaded the configuration and the buttons still retained the proper codes. I tried relearning to no avail. This remote is functioning on ir, so there's no RF base problem. First, what could make it do this, and second how can I remedy this? The remote has the newest firmware loaded in it.

Although it has the latest firmware, many times reflashing the firmware cures strange problems. In PE select "tools" and choose update remote.

What I don't understand is, why this remote has worked flawlessly for years, then suddenly just stopped working, without provocation. I don't get it.

Does seem a bit odd, doesn't it? But this "folklore" procedure does work quite often. I've personnally seen both hard and soft buttons that no longer work reliably, re-downloading the ccf doesn't help, a hard reset doesn't help, but reflashing the firmware cured it.

I've heard this procedure compared to a computer that at least occasionally needs the OS to be rebooted. To my mind that isn't quite accurate, it's firmware, more like the computer's bios. I've never had to reflash my computers bios, or any other computer FIRMWARE for that matter. Good thing that all those little microchips (that have a firmware program) in your car don't occasionally require this procedure isn't it. ;-)

Yeah, nice. I still haven't been able to get this to work.

I didn't quite get the bit about IR and RF. Are you using it via RF but when you switch to IR the commands DO work? That is sort of what it sounds like.

Try creating new buttons and learning on them instead. Maybe something flaky has happened to the older buttons. If these new buttons work, you could alias the old buttons to them. Dumb but if it works, it works.

No, I'm sorry, I worded that bad. I'm not using RF, it's IR only. It's just certain funtions on the DVD player that stopped working. And I just got some new information this morning from the client. "I don't know if this helps, but if you walk up and press the button on the player it still doesn't work". Gee, thanks. Once again a piece of information that would have been useful YESTERDAY! So, I'm pretty sure at this point it's not the remote. Thanks for ya'lls help.