Well, this sucks. The remote would be great if I could use the sofware. I have tried using the disk that comes with it, and downloading NEOEdit from philips, nada

It will continually try to install, say a file is missing (but of course it won't specify which file) and then tell me to restart. If I restart, it wil go thru the whole process again. If I won't restart, it won't even let me get to windows, it just tries to install over and over again.

Any help is appreciated

geordy

Have you looked and deleted all files that may have been left over in you Temp dir?

Usaully it is /windows/temp

I'd try this and see what happens and try reinstalling without any back ground programs running, use Ctrl-Alt-Del to make sure everything is shut down.

yep, happened to me too. there was absolutely no fix. i ended up on another computer. i have read at least 2 other posts with exactly the same symptoms. i'm afraid you up sh*t creek without a paddle (as us hoosiers say). sorry

i have tried it on TWO computers, nothing.

does anybody know what is wrong here. I am one more dayaway from going with the MX-500 or 1000

I have a MX-1000 I'm going to be selling. I think the Buttons are nicer, but the Neo can do so much more. I think it really depends on what your setup is and what you plan on doing. I really hated to give up using the MX, yet the macros I needed just didn't work well with the MX..of course wanting 200 plus macros for the DVD changer didn't help :)

I've been trying different things to get past the "Cycle of Death" on my laptop but so far no luck. The same software loads fine on my newer home computer. Somebody said remove the old files from windows/temp but I never know which files can be deleted from there and which the system needs. I deleted some but perhaps missed the "key file". Who has experienced and then made it past the wall? How did you do it?
PS: When I called Philips support they said they don't support the software. So, they got the money from the purchase but not the responsibility for support? What's with that? The tech support actually directed me to this website. I'd like to see whoever can answer the "cycle of death" problem get the portion of my purchase price which is deserved by the actual Phillips tech support...remote central!!!

This sounds like a problem I finally fixed yesterday. After I ran the new firmware loader, I was unable to access my bitmaps within NeoEdit 1.3. I reloaded several times, only to be told by the install program that it couldn't find tsu500.dat or the gallery.dat files. I then looked on my other computer with a functional NeoEdit and found that these files are registered in the ODBC manager. Looking back on my XP computer, I found all of my ODBC drivers had disapeared. Calling Philips was indeed a waste since they gave me the "salute" and told me to go here for software support. I finally concluded from talking to HP support and reading Microsoft Technet articles that I needed to reload the operating system. I did this and reinstalled NeoEdit and the firmware uploader. Everything works now. The two files now show up as ODBC databases in the ODBC manager. I recommend to anyone experiencing this problem that you backup your files and reload your operating system.