I tried the NEO. I found that it offers poor support of many devices. The fact that it can be customized is pretty much useless since a download will wipe out any learned settings in the unit. The physical design is nice, but the product really is not ready to meet the needs of the market they are trying to target. I do see from the Philips site that with future updates there may be promise for the NEO. In the mean time I see no need to invest in this product until some of the future promises are delivered. Maybe more returns will help Philips understand the issue.

Regards,
Robin

That's a good point Robin. I suspect that's exactly what will happen this Christmas unless they release the updates as promised. Yes, we are officitally the "test dummies". That won't be acceptable when thousands of people begin banging on it next week and realize their great new toy is a great big piece of crap :) I certainly hope within a couple of months though they'll have straightened the software out and released what the should have in the first place.

This message was edited by cgreen on 12/20/01 14:33.52.

Ours is back in the box with reciept and ready to go back. The only thing that will prevent that is a way to make my Dish Network work with it. So far no fix yet.

Did you try learning the codes? Did you contact Dish Network and ask how to switch you reciever to IR? Are you reading this? I posted two replies to you and you didn't say how they worked out. If you can't get this remote to work buying a forth one if I remember right, won't do any good as the problem lies in you reciever not the remotes. Even a Pronto Pro can't operate a reciever through UHF. Try learning to the pronto first. Read the user manuel/contact dish network to see how to switch you reciever if it still doesn't work. If it still doesn't work and you really want a universal remote, get a PVR501 reciever. There really cool anyway.

Save yourselves lots of headaches, i just returned my neo and bought a new TSU 2000 + docking station from PricesRite.com

Philips TSU2000 Learning TSU2000 $224.82
LCD TouchScreen Remote
with 2MB Flash Memory
Philips DS1000 Docking DS1000 $52.79
station Charger(for
Pronto TS1000)

Subtotal $277.61
Shipping $32.89
Tax $0.00
Total $310.50

canoura, I think one post is enough! I still rather have a Neo with the Hardbuttons! Only way I'd take a Pronto is if someone gave it to me! And for $100 less, the Neo is cheaper by far!

Ditto. Although I didn't have a Pronto when they were first intoduced, I imagine the first generations of software were just as "buggy" as NEOEdit. Now, there is much third party software (utilities, bitmaps, CCF's) that make the Pronto truly useful. If you only had the Pronto (TSU2000) and ONLY had the software from Philips, you would be singing the blues too. Give us "NEO-phite's" time and we will turn this superior product into something worthy. Already, users are finding creative work-arounds to the software bugs that I am sure Philip's will eventually fix. Because of the wider distribution channel (Best Buy), Philip's stands to sell 2 NEO's for every Pronto. The price has dropped once and will probably drop again.

The pronto is $224 at PricesRight.com, if my math is right, the pronto is less than the NEO beta release.

How is $224 less than $199? I have both and think the NEO is both easier to use and see (better backlighting). I like big buttons so the screen resolution is not a biggie. To each his own.