Your Universal Remote Control Center
Philips ProntoNEO Family Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from


Help! Downloaded an upgrade from philips site & now it seems dead! ProntoNeo TSU500
This thread has 1 response. Displaying all posts.
Post 1 made on Sunday January 20, 2002 at 21:12
J, just J
Founding Member
January 2002
I had just downloaded the new firmware file last night & at first my first ProntoNeo said touch the corners with 4 arrows, I tried to, but it seemed stuck/froze. Meanwhile I was downloading the same program to my second ProntoNeo, it never made it that far it was frozen instantly! Now both seem to be dead! I have tried the 'RESET' button on the back, nothing happens! I tried to remove the batteries, nothing happens! I also tried to download the original CD rom version set at default, and the reply I receive is "NO PORTS FOUND", or some other error message! Please advise of any info regarding this problem! Or if you happen to have Philips toll free phone number to tech support or anything! I also have, um, HAD a problem with the devise select screen where all devise buttons where black, no letters, every time I made any ajustments on the remote! PLEASE, help us!!! Thanks! Newly bald couple!

This message was edited by J, just J on 01/20/02 21:16.48.
Post 2 made on Wednesday January 23, 2002 at 18:01
Founding Member
January 2002
I had the same problem with my first Neo. It was DEAD! Customer service rep told me just to take it back and try another one. Fortunately, the second one worked.

Jump to

Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse