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Forums > Brands > Harmony Remote Controls
Firmware Problem
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Topic:
Firmware Problem
This thread has 5 replies. Displaying all posts.
Post 1 made on Monday February 4, 2002 at 22:52
NuYawka
Founding Member
Joined:
Posts:		February 2002
6
Bought the Harmony... got it today. Batteries in, USB connected... all ready to go.

First thing it asks me: Update the Firmware (from 2.0 to 6.0).

That was 2 hours ago.

"An invalid configuration file name was specified" is the error I get over and over again from the Harmony Update Application.

Harmony LCD now reads: "No configuration. Please connect to www.harmonyremote.com"

Anybody have a clue? It was looking good until STEP ONE!

VERY, VERY ANGRY AND FRUSTRATED.
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Post 2 made on Tuesday February 5, 2002 at 17:06
Mike Riley
Founding Member
Joined:
Posts:		May 2001
620
NuYawka: Yes, get in touch with them immediately. They will know what your problem is and help you with it. Guaranteed.

I don't recall exactly, but I do know that the software does not register with Windows in the normal way, so that sometimes you may be required to download the file, then start the software separately, then load the file into the software. ... Mike

... Mike
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OP | Post 3 made on Monday February 11, 2002 at 18:12
NuYawka
Founding Member
Joined:
Posts:		February 2002
6
Hey... I forgot to post the follow-up! Oops.

The guys at Harmony got right back to me the next morning... everything is working just fine now!
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Post 4 made on Tuesday February 12, 2002 at 14:35
Mike Riley
Founding Member
Joined:
Posts:		May 2001
620
Excellent. Glad to hear it; they are busy, but I know they are trying hard.
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Post 5 made on Thursday March 7, 2002 at 20:50
Glenn Goodman
Founding Member
Joined:
Posts:		March 2002
1
What was the resolution??? I am having the same problem.
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OP | Post 6 made on Tuesday March 12, 2002 at 16:25
NuYawka
Founding Member
Joined:
Posts:		February 2002
6
Problem was on the Harmony web site. It wasn't my problem at all. They noticed a problem they were having... not sure what it was... fixed it and told me to try it again.
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