| Post 1 made on Friday April 2, 2004 at 22:36 |
Eric J Long Time Member |
Joined:
Posts: | November 2003
15 |
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This is a letter that I have written 3 weeks ago to Yamaha Customer relations which to this day they have not returned. If anyone has any ideas what would make YAMAHA Care about there customer's concerns I could use some help.
This is a copy of the letter that I have written.
Customer relations,
I have purchased a DVD S2300 which retails for $999.00 and was told it was the best on the market. After programming my touch screen remote I have learned that this unit has no remote power codes. There are DVD players on the market for $50.00 that have a remote code to turn them on and off ! After talking to your customer service dept. I was told that the DVD S2300 MK2 has this ability and that this is the only difference and that the S2300 is no longer made. Someone with Yamaha must have recognized this hence the model difference. I have been a faithful consumer of Yamaha products for over 20 years and have always stayed current with the newest technology which drives my wife crazy. After buying this new product it seems I have taken a step backwards. I have had power buttons on my remotes for as long as I can remember and it amazes me that a company as technically advanced as yours could forget something as simple as a remote power button especially after learning that you have noticed this emission and rectified it but only at a cost to me of another $999.00 after less than 6 months. It is my hobby to set up video and surround system gear and I have helped many friends to pick out products and help them set up and program there remotes. I can turn on all the lights in my house, open the blinds, turn on my spa, close the drapes, and control all my projection and surround gear from my couch but I have to get up and walk over to my rack mounted gear to turn on your DVD S2300. This is absurd ! I would like to speak with someone from customer relations who can address this serious problem and to come to a solution.
Sincerly yours
Eric Jacobson
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| Post 2 made on Sunday April 4, 2004 at 11:44 |
djy RC Moderator |
Joined:
Posts: | August 2001
34,758 |
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I take it you're not a happy bunny?
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| Post 3 made on Monday April 5, 2004 at 13:04 |
HDTVJunkie Long Time Member |
Joined:
Posts: | March 2004
467 |
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We're all getting tired of this one Eric. Got anything new?
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