Anyone been having Eero issues over the last few months? We've had a few jobs where:

1 - The gateway changes location. This has happened when we've had multiple hard-wired units and it had caused issues. We're thinking maybe Eero did some form of update where when the gateway gets power-cycled, Eero "sees" any other hard-wired units as the new gateway?

2 - Switch loop issues: We've had multiple issues when there are hard-wired systems that are indicative of switch loop problems (network works fine, all of the sudden shuts down for 60 seconds or so although the units still have a white light...not red).

We haven't seen these problems before and now we have multiple jobs with this occurring. We've been fixing them by only having one hard-wired unit. This takes loops out of the mix and reestablishes the gateway. Anyone else having these types of issues lately?

Thanks

I will say that I have generally wired every unit that has had a wired connection available. It has always worked well. But in one or two situations, I have had to unwire other nodes to settle things down.

I am not top level when it comes to diagnosing the wherefore and why of these types of things, but they acted like there were loops and things ground to a halt.

A network guru I know says he only wires the first one, always.  I haven’t got to that point yet.

We haven't seen this issue. I'd hate to go wireless on our jobs because the Eero's are separated and performance would tank. But, we only have a few Eero installations.

Are there any Sonos units on the network? Diagnosing network issues can get tricky if there are any wired Sonos units. Sonos units will share their own mesh connectivity with anything wired to a Sonos player -- including the switch that would normally carry traffic to that player. We've had situations where a network cable was damaged and the network did not completely go down because a player filled-in for the missing cable, but at a much slower speed. Wired Sonos units require managed switches to use STP, not RSTP, if multiple Sonos units are wired.

Yes, I have seen this on a few jobs. Never used to be an issue, but then started to have the same symptoms you mentioned pop up the last 6 months it seems like.

I only have 2 jobs using Eero because that's what the customer wanted to go with. I've received calls about once a week from both clients. They're saying the whole network is down and nothing works.

When I check the systems using remote management, both systems showed wired players that are connected, but zero traffic is moving. Reboots don't seem to help either.

These will most likely be our first and last Eero jobs. Wish we put our foot down from the beginning.

Are these being used as the router, or as an access point? I could swear that I had set up some EERO Pro units as access points and it detected that a router was in front of it, so NAT/DHCP were changed to Bridge Mode and when I set up an EERO 6 two weeks ago, it had some problems, so I called tech support and was told to make that change. White light was on.

I have received zero trouble calls about these in 5 years. Luxul, OTOH, can KMA.

Setting to bridge mode is never automatic, you do it in the app.

What is your go to now for basic resi jobs.

As I posted, I thought it did this automatically, but it was 4 years ago, so.....That was only temporary anyway, since I eventually did away with the Spectrum router and reconfigured the EERO.

We have Sonos on most of our jobs. It seems odd to me that we haven't seen this previously and now it has come up multiple times over the last number of months. If it was Sonos-related, we would have probably seen this before (we've got abut 650 Eeros out there and most have Sonos in the mix).

The problem with Eero reassigning a gateway seems like it would be tied specifically to Eero's hardware as opposed to anything else. I appreciate everyone's input as it always seems that we are the guinea pigs for the manufacturers these days AND that we are always the ones that figure out the issues when they occur (vs. the manufacturers) so it's good to hear what everyone else might be running into.

When these problem systems were originally set-up, they were put in Bridge as we couldn't get into the gateways on these particular jobs (1 was ATT and 1 was Spectrum when they released their new modem during Covid...you had to call tech support at that time to get into the menus and you couldn't get a human).

Aside from recently, Eero has been great for us. I will hit every piece of Luxul I see with a baseball bat. I don't even care if it is yours...I'm hitting it.

You need a bat? I have several- hit for distance.

I have a leftover Luxul XAP-310 that I put in my garage to extend my network and could never get speeds over about 35Mbps and the box clearly shows "data transfers up to 300Mbps" in two places, so I called to ask why I see this difference. I was told that it won't do that on one connection, they add the channels and speeds to get that larger number.

Unifi has always been our budget Wi-Fi systems.

Ruckus for everyone else that doesn’t penny pinch.

Punter- Did you ever solve this issue? I have a similar one. The client called Eero and they told her to unplug the hardwired ethernet on all of the units (except the gateway).
She does have Sonos (1 Connect, maybe 2) in her system. Did you try disconnecting your clients Sonos for diagnosing the issue?

We didn't get a solid answer on this one. On the multiple jobs where this came up, unplugging all hard-wired Eeros (aside from gateway) and using them as WAPs fixed the problem. We have placed calls in to Eero and they are saying they haven't hard of this.

We never ran into this issue over the last few years so I think Eero changed something with their last update. I doubt this is Sonos related.

The problems were intermittent so we didn't try unplugging the Sonos units on site as we were trying other things first. I don't know if I believe the "spanning tree issues" that we've been told for years now re: Sonos as we seem to hear this from every networking company.

Ex: Luxul>>>""Oh...do you have Sonos on site? Yeah...it's probably bogging down the network due to spanning tree. That's why your speeds are slow"

1 year later>>>Luxul..."Yeah...there is a problem with our wireless controllers throttling the speed. It's not Sonos-related".