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Topic:
HDCP issues after system wide safety messages from cable provider
This thread has 5 replies. Displaying all posts.
Post 1 made on Wednesday September 29, 2021 at 11:11
mr knownothing
Junior Member
Joined:
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September 2021
2
Hello,

We are having an HDCP issues. When these occur, the message takes over the screen. The only way out that we have found is a hard power recycle.

We noticed that this happens every time Spectrum(Cable provider) sends a system wide notification, ex; recent weather notifications resulted in this “screen freeze” with an HDCP error message visible resulting in inability to return to regular cable service. This same event happened several times last weekend. We needed to reboot all 3 cable boxes after each occurrence.

When the cable company DOES NOT send these notifications our cable boxes and TV's work fine without error messages.

Appletv's and spectrum cable boxes going through an Atlona AT-OPUS-810M(8x10)matrix to the OPUS-RX receivers. Appletv's have zero HDCP issues and again, the cable boxes only have this issue after they send their emergency messages.

First, Can anyone explain why this is happening?

Second, how do we avoid or resolve this issue?

Thank you all for any help you can provide!
Nah
Post 2 made on Wednesday September 29, 2021 at 12:39
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
A question:
Have you tried unplugging and re-plugging the HDMI cable coming out of the cable box?
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
OP | Post 3 made on Wednesday September 29, 2021 at 13:30
mr knownothing
Junior Member
Joined:
Posts:
September 2021
2
from all the cable boxes to the matrix inputs? that may work as well as the power recycle. to answer your question, i'm not sure if they did this.
are you suggesting us do this each time the HDCP issue arrises?
Nah
Post 4 made on Wednesday September 29, 2021 at 14:51
jrainey
Active Member
Joined:
Posts:
September 2010
632
Brent may have a fix that can be more automated.
Jack Rainey - Full disclosure...reformed integrator, now mid-Atlantic manufacturers rep for: Integra, Paradigm, Anthem, Parasound, Atlona, LG TV's and Metra Home Theater...among others
Post 5 made on Wednesday September 29, 2021 at 16:09
Brentm
Ethereal Home Theater
Joined:
Posts:
July 2003
2,688
On September 29, 2021 at 14:51, jrainey said...
Brent may have a fix that can be more automated.

Jack is correct.
If the uplug/plug works then you install one of our HDM-AIO2 on the output of the CATV STB, the AIO2 has a relay triggered (you need to provide a controlled relay for this*) Hot Plug interrupt function. When ever you are not watching the CATV STB you open your controlled Relay and for all practicable purposes the HDMI cable is disconnected.

[Link: metrahometheater.com]


If you do not have a control system our CS-IRKITCCUS will work for you.
[Link: metrahometheater.com]
Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell
Post 6 made on Thursday September 30, 2021 at 08:49
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
Check the cable box for its output resolution- set it to Auto or the highest that's allowed. That may help.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."


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