Well it appears they did take the time to actually test something. I'm still laughing at the comment "pumped current" however. They 'pulled current' thru the service feed.

It would appear to be something on the homeowner's side then. But since it is only happening 2x a day, it still could be something on the power company side also. I mean, unless they are there testing when it happens, ANYTHING is possible at this point.
This is why I said no one on the forum board can really help. There are ENDLESS possibilities of what could be happening and causes.

If the electrician is good, he will be able to determine = 1st, what is actually happening. 2nd, what likely is causing it and trace the problem down.
This might only take a few hours on a day. Or it could take several days with tens of hours involved. And if it is on the customer's side, it could get real expensive - meaning home insurance claim.

Are you POSITIVE you are actually losing power? Seems suspiciously similar to the Wattbox reporting issues we have all experienced.

True, one would hope the integrator has done his job 1st and made sure it isn't faulty equipment in his system. Before costing the customer hundreds of dollars on an electrician that tells them everything is fine, seems to be a problem 'in' the rack.
Especially since he is the one raising the alarm bell that something is wrong with the power.

There are various devices around the house that are rebooting. For example, an HC250 in the garage - which plugs straight into an outlet - reboots whenever the controller in the rack does.

Can you correlate the outages with anything? For example, a bad connection at the electrical service drop could be modulated by wind. You could investigate this remotely by checking the weather.

Is it the same time everyday the reboots happen?

And the device that is in the garage. Will that reboot with the main device regardless if it in itself lost power?

KOT

The garage device does not reboot with the main device; they operate independently.

Here are incident times for the last few days (i.e. the first row says that the system went down at 2:44am and came back up at 3:52am on Feb 14):

FEB 14 2:44am to 3:52am
FEB 14 11:57am to 109pm
FEB 14 9:15pm to 9:27pm
FEB 15 5:30am to 8:10am
FEB 16 12:19am to 2:07am
FEB 16 10:12am to 11:13am
FEB 17 3:16am to 5:32am
FEB 17 1:37pm to 2:30pm

Check the breakers for the rack and the garage- if they're on the same phase of the electrical service, it's likely that the connection at the weatherhead or pole is bad. If the service is buried to everyone in the area, I would check with the neighbors to see if any have similar problems.

You are saying the house looses power but have you confirmed the whole house is losing power or is it just specific receptacles?

Your equipment is rebooting but that only signifies that one phase of the service is dropping. You need to place something to monitor both phases/the other phase to see if this is the whole house or only 1 phase.

As an electrical contractor we have seen a few things like this.

1. The phase lug is coming loose either at the electrical panel OR at the Meter base. It is safe to tighten them down while live BUT I would NOT RECOMMEND this as those lugs are not fused and could easily kill you with a slip of a hand/tool

2. There is an issue with the wire from the meter base to the house. We ran into this a couple weeks ago where a customer lost power to their shop. Wire was installed for years (underground) without issue and after a big rain about a month ago power to his shop stopped. All connections were fine at both the meter AND his Shop but there is an issue with the wire underground somewhere. Cannot obtain continuity across any of the wires and somehow there wasn't enough current to ground to trip the fuse on the transformer.

This is definitely something an electrician needs to look into but for monitoring purposes on your end you need to find something on the opposite phase of the rack to determine if it is the whole house or 1/2 the house.

I wouldn't trust anything I see from OVRC.. just sayin'

If it is doing it on a regular basis it should be simple for someone in the house to confirm that the power indeed is going out.

From the original post.

I like this product. Good to know, thanks for sharing.