C4 have certainly changed their way of doing things since they took over in Aussie / NZ. Some changes will be for the best, others... less so.
But as a lot of C4's customers are tied into the whole 'you use it or you lose your customer-base' scenario, they have little to no choice but to roll with somewhat draconian behavior by manufacturers cum suppliers.

I guess many people don't quite understand the gravity of signing up with those companies when they put pen to paper and commit.

+ 1 million!!!!!

Robbie,
it sounds like you didn't notice for several months that your credit card balance wasn't lowered until just really recently. I can't see how this could be the bank's fault... but I've done exactly this. It's screwy that you can move money between accounts, and send with Zelle, and do all of this instantly, but with the same Wild Folks it takes three days for a charge and three days for a payment to show up on my balance.

By the way, it seems there are two crowds complaining here, URC customers and Control 4 customers, so, Robbie, maybe bashing doesn't apply.

Lol. Best post ever award.

Totally agree, and I guess I should have paid more attention, but with their strict attitude toward never releasing anything unless it's paid for, and with the amount of moving of funds that sometimes occurs at my end, I would never for a minute thought that they would NOT have the money on their pockets before I got the gear. And again, it's just such a bizarre way of operating that I just hadn't thought of it at all.

Their ordering portal is a bit of a gong-show over here for some reason. I've had thousands of dollars of stock floating around in the ether for days/weeks because instead of just shipping it to the address selected on the portal, they called to confirm the delivery address (not an entirely bad thing), then misheard and wrote down the wrong details manually, resulting in it being attempted to be shipped to a non-existant address several times before we managed to work out what the hell was going on.

However, it would have at LEAST been nice to get a heads-up so I could prepare the funds for them and perhaps not have immediately thought that there was something fishy going on.


Definitely not a bash. It's just that this is the only time anything like this has caused me so much grief.

In other news, I've started investigating doing my own screen repairs/replacements on SR-260s which looks pretty economical when compared with replacing the unit outright if it's out of warranty.

I'll let you know how it goes when the screens arrive. :)

Control4's horrid policies don't remotely compare to URC.

For control4, the screen issue is shitty OLEDs they had in there. They REFUSE to accept blame on this issue and stick to their 2 year warranty. Now being in the USA, they have been pretty easy to deal with. Online RMA and a new one is shipped out. However, if the customer is out of warranty - oh well. They aren't legally obligated to do more, I understand, but knowing they have a faulty product and doing nothing on it seems shady, at best.

URC had almost the exact same issue with the MX780. They replaced each one with little hassle and even extended the warranty period on the devices affected by the crappy screens. They replaced a few for me even a few years ago that were many years out of warranty. This is above and beyond. Covering a product you sold that had issues.

There are two ways to handle this. Control4 definitely took the lesser of the two.

URC still replaces any and all MX 780 remotes with dim screens. The bad run was from 2013 and 2014. That is what a good company does for their dealers. It was a similar situation with Onkyo and Integra HDMI boards. They continued to replace them many years out of warranty. Every manufacturer will have an issue come up, if you work with them long enough. The good companies back their customers.

agreed

Agreed, URC is the poster child for how to properly handle issues like this. They recognized the issue was no fault of the dealer and took appropriate action to settle it. Granted, it helps when the OEM of the screen was on board to help too.

it was apparent in the first post this was NOT about URC.

URC could piss in your cheerios and you'd still eat them.

This post almost made me spit out my cheerios I was eating! LOL