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Topic:
Need a Directv Genie Guru
This thread has 29 replies. Displaying posts 16 through 30.
Post 16 made on Thursday May 9, 2019 at 07:45
Ranger Home
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I dont see ATT wanting out of it as well. But, thats just opinion. They are pushing their cable customers to dump cable and go with satellite. That appears to be their one of their plans. Less costs over all maybe?-not dealing with old cable. They even appoached uverse customers to get them to switch. My first thought was they wanted out of uverse not satellite.
Post 17 made on Thursday May 9, 2019 at 10:14
Brad Humphrey
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On May 9, 2019 at 07:45, Ranger Home said...
I dont see ATT wanting out of it as well. But, thats just opinion. They are pushing their cable customers to dump cable and go with satellite. That appears to be their one of their plans. Less costs over all maybe?-not dealing with old cable. They even appoached uverse customers to get them to switch. My first thought was they wanted out of uverse not satellite.

That doesn't seem quite right.
I don't have a link to all the articles about this over the last few months. But at some point recently, AT&T made the statement that they were not going to replace any of the satellites for DirecTV as they aged and/or failed. They have also been pushing consumers to the 'DirecTV NOW' streaming service - not the satellite service.

Opinion part: It seems to me they are killing off the satellite service and wanting to build the streaming service. The board members or CEOs are probably thinking how streaming is the future, so they want to have/build a strong streaming service for that.
Totally forgetting that one of the big things about satellite, is you can get it anywhere. Including where internet service is to slow for a good streaming experience or doesn't exist at all. But AT&T is not run by the brightest people, they are pretty stupid over there.
Post 18 made on Thursday May 9, 2019 at 10:37
rmalbers
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Ya, they did make a public statement about not replacing satellites, I remember seeing that also. I wonder though, with SpaceX now able to launch much cheaper, it might change the costs of operation back in T's favor so it could be that they rethink that.
Post 19 made on Thursday May 9, 2019 at 11:53
mark65
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On May 8, 2019 at 20:15, Brad Humphrey said...
Sounds like a sales rep screwed up on the order. But when they go to activate, they are in for a rude awaking. Because as already mentioned, DirecTV will not allow 2 Genies on the same account anymore.

Two dishes? You can run hundreds of tuners off a single dish with the right headend. There is NEVER a reason to have more than 1 dish - unless we are talking a dish for additional sat slots (like international channels).
Or a wiring issue, where it is more feasible to put a dish near where another group of receivers are going; ex. pool house, detached garage, electrician wired estate home :)

The HS17 is the server, Deca, and power injector all in one so you cannot physically connect two of them to one dish.
Post 20 made on Tuesday May 14, 2019 at 15:00
flandon
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On May 8, 2019 at 20:41, Brad Humphrey said...
H25... there is no such thing as an HR25. H25 is single receiver, single tuner. And only works on SWM.
And if you want an RF remote for it, you have to get the RF plugin receiver separate. And it uses the old style RC6# RF remotes, not the new RC7# series remotes.

7 tuners. So 2 more tuners than last generation Genies. Which directly translate to the use of 5 clients at once on the HS17, instead of only 3 at once like on the last generation Genie. And the 2 4K clients at once on the HS17, instead of only 1 4K client at once.

Take your pick.

So my client has 7 TV locations.
5 Clients (Model #?)
1 HS17
1 HR24

What head(LNB)/head end do i need?
Flandon the mighty Dragon Fisher
Post 21 made on Tuesday May 14, 2019 at 16:42
Brad Humphrey
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On May 14, 2019 at 15:00, flandon said...
So my client has 7 TV locations.
5 Clients (Model #?)
1 HS17
1 HR24

What head(LNB)/head end do i need?

As mentioned earlier by someone else, you can NOT have an HR24 on the same account as the HS17. They will not activate any legacy receivers on an HS17 account.
Also, if you have 7 TV locations, you miscalculated. Because the HS17 is a "server". It can not hook up to a TV itself, it has no video outputs. So you will need (1) HS17 and (7) clients.

The current SWM LNB has 13 tuner support on the single wire. If the wiring is home run, then you just need a SWM 8way splitter. Power for the system comes from the HS17, which has to be hooked up to the power passing port (red port).
Post 22 made on Tuesday May 14, 2019 at 16:47
Brad Humphrey
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On May 9, 2019 at 11:53, mark65 said...
The HS17 is the server, Deca, and power injector all in one so you cannot physically connect two of them to one dish.

Hmmm... Yes. Yes you can.
[Link: solidsignal.com]
Post 23 made on Wednesday May 15, 2019 at 11:01
flandon
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On May 14, 2019 at 16:42, Brad Humphrey said...
As mentioned earlier by someone else, you can NOT have an HR24 on the same account as the HS17. They will not activate any legacy receivers on an HS17 account.
Also, if you have 7 TV locations, you miscalculated. Because the HS17 is a "server". It can not hook up to a TV itself, it has no video outputs. So you will need (1) HS17 and (7) clients.

The current SWM LNB has 13 tuner support on the single wire. If the wiring is home run, then you just need a SWM 8way splitter. Power for the system comes from the HS17, which has to be hooked up to the power passing port (red port).

Ok. I understand.
lets throw a curve ball. same Client same install

the main house we order the HS17(1) and Clients(7). and on the same account we have a guest house and 2 Barns.

Old Barn Has (1) TV and a Dish
New Barn Has (2) TV's and a Dish
Guest House has (4) TV's and a Dish.

If a Legacy Receiver Cant be on the account do I need (3) more HS17 and (7) more Clients?
FYI- The LAN covers the whole property.
Flandon the mighty Dragon Fisher
Post 24 made on Wednesday May 15, 2019 at 17:54
Brad Humphrey
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On May 15, 2019 at 11:01, flandon said...
Ok. I understand.
lets throw a curve ball. same Client same install

the main house we order the HS17(1) and Clients(7). and on the same account we have a guest house and 2 Barns.

Old Barn Has (1) TV and a Dish
New Barn Has (2) TV's and a Dish
Guest House has (4) TV's and a Dish.

If a Legacy Receiver Cant be on the account do I need (3) more HS17 and (7) more Clients?
FYI- The LAN covers the whole property.

That is a pickle you have there. Because remember, they will not allow but 1 HS17 on an account. So no, that will not work.

I would NOT use an HS17 on this setup. I would use an HR54 with 3 clients for the Guest House. And 2 H25's for the New Barn and 1 H25 for the Old Barn. The H25's will not be able to view the recorded shows from the Guest House. Unless you can either:
1) Run coax from the Guest House to the Barns and keep it all on 1 dish (same Deca Network).
2) Or get the H25's on the same LAN network as the Guest House and enable network in the menu. Been awhile since I did something like that, hopefully that is still an option. I would check the Sat forum boards to see if that is still doable.

Note: What is the customer expecting as far as 4K goes? Because they could get 1 4K client in the guest house. But to do more than 1 4K stream at a time, would require the HS17.
Also note, it might be possible to get client boxes to work over the network (if you can get the network to the Barns and Guest House all the same) by converting DECA to ethernet, then back to DECA again. I have never tried something crazy like that, it is unsupported, and you would need to do a lot of research of the sat forum boards like Satellite Guys, DBSTalk, etc. I'm sure someone there has tried it.

Last edited by Brad Humphrey on May 15, 2019 18:02.
Post 25 made on Wednesday May 22, 2019 at 13:08
flandon
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On May 15, 2019 at 17:54, Brad Humphrey said...
That is a pickle you have there. Because remember, they will not allow but 1 HS17 on an account. So no, that will not work.

I would NOT use an HS17 on this setup. I would use an HR54 with 3 clients for the Guest House. And 2 H25's for the New Barn and 1 H25 for the Old Barn. The H25's will not be able to view the recorded shows from the Guest House. Unless you can either:
1) Run coax from the Guest House to the Barns and keep it all on 1 dish (same Deca Network).
2) Or get the H25's on the same LAN network as the Guest House and enable network in the menu. Been awhile since I did something like that, hopefully that is still an option. I would check the Sat forum boards to see if that is still doable.

Thank you Brad for your help on this.

So currently we have the system as
Main House HS17 and (7) Clients
Guest House HR54(1), Clients (3) - I think there is HR24(1) and H25(3) Currently.
Old Barn H25(1) thats what is currently there.
New Barn H25(2)- Currently there is a HR24(1) and H25(1) Effectively the same.

Do you see this working?
Flandon the mighty Dragon Fisher
Post 26 made on Wednesday May 22, 2019 at 23:38
Brad Humphrey
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It is already activated? Using 2 accounts?
As everyone has mentioned, they will NOT activate anything other than clients on an HS17 based system. So the customer is going with 2 accounts?
Post 27 made on Thursday May 23, 2019 at 14:28
highfigh
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On May 8, 2019 at 06:46, edizzle said...
ATT is killing directv. Killing it.

I have been trying to get a client's yacht set up and saying that ATT is killing it is a huge understatement. I'm working with KVH and all I got from ATT was a huge headache from the runaround. Absofreakinglutely clueless. I got fed up with the last guy yesterday and asked for the Retention department, which they call 'Loyalty'- a woman answered and she's in Utah! Got me set in only a few minutes, too.

I have figured out what they use as their business model- if you have seen 'Dodgeball- The Movie':

What's our motto?

Aim low.

In an e-mail to KVH, I made a comment about ATT being as close to a monopoly as we have and her response-

"The entire half-million land mobile (RVs and trailers) and marine customer base represents less than 1 percent of their business. How’s that for a staggering thought on the subject of monopolies?"

I was told that marine and RVs don't get to use Genie. I would imagine that if the activation is done through KVH and others, it does work. ATT sucks. I'm about to stop dealing with them on any level.

ATT also told me that specific models can't be ordered, they just ship the HD receivers. That's effing great, but if a system is already in place and the H25 with the RF kit and mount are the only size that fit and are used because the receivers are intentionally hidden, the H24 WILL NOT work because they won't necessarily fit and they don't use RF but ATT doesn't give a rat's butt about that, they just want to do things the way they think is OK. I see Dish as a beneficiary of this.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 28 made on Wednesday May 29, 2019 at 11:45
flandon
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On May 22, 2019 at 23:38, Brad Humphrey said...
It is already activated? Using 2 accounts?
As everyone has mentioned, they will NOT activate anything other than clients on an HS17 based system. So the customer is going with 2 accounts?

I guess they will have to.
currently the main house has a genie and 3 clients and a HR24
Flandon the mighty Dragon Fisher
Post 29 made on Wednesday May 29, 2019 at 11:49
flandon
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Is there a DirecTV # I can call to get this figured out with out bugging you guys. When I call its a Customer service/sales Person?

thanks,
Flandon
Flandon the mighty Dragon Fisher
Post 30 made on Thursday May 30, 2019 at 16:42
Sandy@DTV
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On May 8, 2019 at 21:30, edizzle said...
wants out of the dtv relationship? they own them outright!! they spent $50 billion to purchase them. they have swapped all dealers over to the new ATT order entry system!! sooo, im not sure your wife is correct........dont tell her that though!!

You are wise not to say anything. haha

But yes AT&T did merge/ purchase Directv in JULY 2015 and are now wanting to separate again. talks have been going on awhile that both are suffering due to the merge. there are so many changes that are affecting retailers especially the one that work with integrators. DWS was officially retired March 26 and retailers were forced to either use OPUS or Sara plus to enter orders. We cant do upgrades or accounts with more than 8 receivers , it has been a complete nightmare .I will post as I receive the updates.
DTV dealer and installation company.
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