Any of you guys have a system with the FIOS G1100 Quantum Router in bridge mode? I have everything working fine but the cable boxes can't download the guide and on demand doesn't work. Edge Router X and Unify access point. Followed the Verizon instructions, disabled the built in wifi, under "bridge" settings check broadband and uncheck the 2.4 and 5.8 wifi. As soon as I apply the settings the cable boxes lose the data connection, even though the two green lights on the back of the router stay green. Even swapped the router, no go. Restarting the boxes doesn't work, they can't finish the activation even though I get all the channels.

How do you accomplish getting the quantum router into bridge mode? Tried for a couple hours today, following some online instructions, and was not successful. Router is a edgemax poe with unifi ac.

I wouldn't bridge it. I recommend contacting verizon and have them put the ONT on an ethernet connection (They WILL do it) then add your own router. once you have internet with your own router, connect the Fios router to the network with a different ip address (192.168.0.1 is what i use for the fios stuff) come out of your routers LAN to the Fios WAN and hook up the coax like normal and you will be good to go

Here is another question. The router has both a ethernet cable and coax cable feeding it. What is the purpose of this?

Sorry, but Fios is not in my normal area of service, so I never come across it. This is a first for me on this job.

The coax is actually an output, and goes in to the coax splitter which provides guide data and On Demand/Interactive content to the STBs.

You need to have them enable the Ethernet feed from the ONT (if you haven't already). But you need to do the opposite of what joelusi said above. Start by factory resetting the Fios router. You will not be using the Bridge mode (doesnt work anyway for what we need). Keep the Fios router the primary router (without that you will lose On Demand, remote DVR control, and guide data). Take your secondary router and make sure it has a DHCP range different than the Verizon (you wont need that Verizon router network- its only for the Fios boxes, and you should disable the wireless). Connect the WAN of your router to a LAN port on the Verizon router. Then in the Verizon router, open the DMZ to the secondary router you are using. This will allow you to keep the guide data, On Demand, and Remote DVR functionality, and still allow you to access your secondary router/equipment via VPN, DYNDNS, etc.

We do this on all our Fios installs and have Pakedge behind the Fios routers. As long as Verizon doesn't get involved on a support issue and reset the router you're good to go. Always keep a backup of the Fios router config file just in case you do have to get the router back to what you need in a pinch.

Keep in mind if one of the routers has already pulled a WAN IP and you are swapping to another router, you MUST release the WAN IP then immediately disconnect that router. If you try swapping routers without doing that, the new router will NOT pull a new IP- it is bound to the old router MAC address. Only way to release the IP is to wait 4 hours with nothing connected or call Verizon. Easy enough to release the IP beforehand in the connected router to avoid that issue.

Is it ok to keep the dhcp range on the fios router set at something like .3 through .10? Dhcp range on our edgemax is between 100 through 254. I like to keep some open outside the ship range for static ip's.

Can you explain a bit more about having them enable ethernet on the ONT?

Krassyg,

The supplied routers have a checkered history of causing issues if the local network is at all complicated (beyond a couple computers). I used their modem/router for a while at home and there were constant issues. Power failures were a blessing. Without a power failure I had to reset EVERYTHING from time to time. The day that I went direct to the ONT, all of the monkey business stopped and I'm using an older, low end Linksys router. There have been numerous updates of hardware and firmware from Verizon. I don't think that the latest units are quite as bad, but I don't want to risk using the supplied router.

The ONT (Optical Network Terminal) is the interface between the fiber and the house. The ONT has Coax, two phone lines, and one Ethernet output connections. The default installation keeps the ONT's Ethernet output disabled and connects the home network via the coax connection. In this configuration the FIOS modem/router behaves like the cable modem/router's that you are familiar with. As with most modern cable/modems the COAX is also a bidirectional MOCA connection. Here is a DSL Reports FAQ article. Without the MOCA connection to your coax distribution, the cable boxes will not have access to the guide data or PVR (Personal Video Recorder) functions.

The most straight forward step-up connects your router's WAN port to a LAN port on the supplied router. (use different LAN subnets for your router and their router) This arrangement gives FIOS support access to their router from their side. Without this access, they will have some difficulty diagnosing their problems and they'll be grumpy. A disadvantage of this arrangement is complications when setting up open ports and similar. If you want to use the ONT's Ethernet connection you'll need to have Verizon support enable it. Some support agents will do this in a blink, others will balk.

An advantage of the direct to ONT connection is that Verizon support will (usually) be reluctant to have the customer reset anything if the customer calls Verizon support before calling you. However, some of the support agents think that they are doing the customer a favor by guiding the customer through pressing every "reset" button that they can find. I recommend placing a discouraging note on the routers.

My preferred arrangement is Ethernet directly to the ONT, my own router, and TIVO boxes for the TV's.

Everyone has horror stories about both FIOS and regular cable. My experience has been that there are less issues with FIOS.

So the question is, to enable ONT, does the client have to make the call? They will not be on site today and I am not sure if they will be available to call.

Why bother changing the ONT? If you can log into the Verizon router, setup DMZ on the static ip that you will use for the wan port on your router.

I'd tried doing the above methods a while ago and got nowhere with Verizon. They were a pain to deal with and they wouldn't speak to me at all, only the customer who played middle man between us.

Tried the DMZ method and has been solid since.

Everywhere I look, I get conflicting informatjon on how to accomplish getting our router to work behind Verizon's. I just need the quickest/best method at this point.

Quickest, most straight forward method is to connect the Verizon router's LAN to your router's WAN.

In most cases this will work fine and if someone goes wild and resets something, the system might continue to offer Internet access if you have not customized too much. It's not a big deal, but in order to improve this possibility, it would be handy if your router did not default to the 192.168.1.1 subnet.

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Last week Comcast support shot one of my customers in the foot by having them "reset" everything that they could find. In this case we were re-purposing the customer's old router as an access point. After the reset there were two DHCP servers operating in different subnets. Comcast indicated that it was our equipment that had failed when this was actually a support failure. The original issue was probably caused by a glitch on the Comcast side breaking communication between Comcast's modem and our router. A simple reboot would have "fixed" everything.

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This discussion, contained in the list of FAQ's that I gave earlier, lays out the various options.

Fios Router Lan 1 -> Your Router WAN 1

Set your Router to a new address with a different digit in the third octet.

Set your router's DHCP range to use that same digit.

On the Fios Router set the DMZ to the address you set your router to.

Plug everything on the network into your router.

Done.

I basically did all of that. Set the edgemax to a static IP. Didn't work. Set the Edgemax to DHCP for the WAN port, and it pulled a new IP in the same IP scheme that I set for DHCP on the Fios Router as it should, and that worked, without DMZ.

Yes, but without changing the port on Verizon to DMZ, now you're double NAT'd.

DMZ is the way to go for these.

We set up a DMZ host address on the Fios router all the time when using a Pakedge router. Works flawlessly every time. You also must keep the fios router on the .1 subnet and make sure the DHCP range goes above .1.100. For some reason, the fios cable boxes will also not get guide, on demand will not work and the fios remote app wont connect unless all of the above is true