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Philips Pronto Professional Forum - View Post
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The following page was printed from RemoteCentral.com:
"System in Use By another User"
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Topic: | "System in Use By another User" This thread has 57 replies. Displaying posts 1 through 15. |
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Post 1 made on Tuesday January 5, 2010 at 01:13 |
SJHart Long Time Member |
Joined: Posts: | December 2003 383 |
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With the latest firmware and software, I have now received this error message several times on my 9800 and 9400. Obviously there is NOT another user. What's this all about? I have had to turn the pronto off/on to clear. Seem to happen when I was using the wheel to turn up/down the volume. SJ
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Post 2 made on Tuesday January 5, 2010 at 02:46 |
De Pampi Long Time Member |
Joined: Posts: | November 2005 95 |
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I have also seen this with the volume up button, after the remote almost blew up my speakers by sending my receiver endlessly volume up commands. I'm using a tsu9600 in combination with an rfx9400
De Pampi
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Post 3 made on Tuesday January 5, 2010 at 03:36 |
nimnul Long Time Member |
Joined: Posts: | August 2007 245 |
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On January 5, 2010 at 01:13, SJHart said...
With the latest firmware and software, I have now received this error message several times on my 9800 and 9400. Obviously there is NOT another user. What's this all about? I have had to turn the pronto off/on to clear. Seem to happen when I was using the wheel to turn up/down the volume. SJ I would NOT recommend using the scroll wheel for volume. Its far to easy to jog it by accident and scaring the s**t out of anyone and yourself. Also I dont feel the scroll wheel is accurate enough to handle a sensitive task as volume control. I use it mainly as UP/DOWN in menues and fast forward/reverse.
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Post 4 made on Tuesday January 5, 2010 at 10:54 |
Lyndel McGee RC Moderator |
Joined: Posts: | August 2001 12,994 |
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I've seen this happen exactly 1 time. Likely has something to do with the extender and not getting an appropriate response from it. When this occurs, can you capture whatever entries are in diag log and send email to belgium?
Thanks, Lyndel
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Lyndel McGee Philips Pronto Addict/Beta Tester
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OP | Post 5 made on Tuesday January 5, 2010 at 12:43 |
SJHart Long Time Member |
Joined: Posts: | December 2003 383 |
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The diagnostic log just has "0450 Extender 0 didn't reply". This is between my TSU9800 and my RFX9600. I also looked at my TSU9400 log. Same message "0450 Extender 1 didn't reply". This is between my TSU9400 and a RFX9400. Anything else for me to look for? All of my devices are on the latest firmware. Thanks. SJ Edit: I did send this info to Phillips....
Last edited by SJHart on January 5, 2010 12:52.
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Post 6 made on Tuesday January 5, 2010 at 19:09 |
b00bie Founding Member |
Joined: Posts: | July 2001 396 |
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Hi
I get this every once in a while and I am NOT on the latest firmware (PEP 1 user). I usually power cycle the RFX 9400 when this happens, I think that after using it for a while (for me it's 2-3 months) something get's hosed (tech term) and it just needs an enema.
Tom
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OP | Post 7 made on Tuesday January 5, 2010 at 20:39 |
SJHart Long Time Member |
Joined: Posts: | December 2003 383 |
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The problem is that it seems to happen with volume control! Maybe has to do with a command that is repeated. Anyway, I setup my max volume levels a bit lower on our processors jut in case.... SJ
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Post 8 made on Wednesday January 6, 2010 at 02:48 |
kevin82 Long Time Member |
Joined: Posts: | January 2008 197 |
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Same problem here with multiple jobs i have done.
We had just finished servicing all RFX extenders and remotes with the 'LOCKING UP' firmware, when a customer whos remote we just updated.
i think my speakers are blown up he said. The remote just locked and the volume kept going up! with the message in the screen 'system in use by other user' . Only he has just one remote!! .
i went to have a listen, and they were blown up. The bigist problem was that he has amina inwall speakers! so the speakers had to be hacked out of the concrete walls and his wall has to be replasterd!!
he was not happy..
Philips said they could not help us with this. so we had to pay for the replastering and the new speakers!
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Post 9 made on Wednesday January 6, 2010 at 03:05 |
gopronto Senior Member |
Joined: Posts: | April 2008 1,453 |
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FAO Kevin82
What version of firmware are you now running on all the remotes and extenders.
I have seen this only once and have sent the remote back to Belgium but they can not get it to repeat the problem.
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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Post 10 made on Wednesday January 6, 2010 at 04:15 |
kevin82 Long Time Member |
Joined: Posts: | January 2008 197 |
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"System in Use By another User" problems started when we updated ALL our customers remotes with firmware:
Remote firmware : 7_1_21 Extender firmware: 1_3_8
with the firmware before that we had the extenders lock up.
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Post 11 made on Wednesday January 6, 2010 at 04:20 |
gopronto Senior Member |
Joined: Posts: | April 2008 1,453 |
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On January 6, 2010 at 04:15, kevin82 said...
"System in Use By another User" problems started when we updated ALL our customers remotes with firmware:
Remote firmware : 7_1_21 Extender firmware: 1_3_8
with the firmware before that we had the extenders lock up. So are you now running the latest version on them all ? and all is OK?
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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Post 12 made on Wednesday January 6, 2010 at 05:50 |
kevin82 Long Time Member |
Joined: Posts: | January 2008 197 |
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no.. we still have them on
Remote firmware : 7_1_21 Extender firmware: 1_3_8
7.2.22 gave some problems with prontoscript, we are still fixing that.
Note that we have like more than 50 customers with TSU93/94/96/800 remotes, and going out on free service calls because of buggy firmware sucks.
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Post 13 made on Wednesday January 6, 2010 at 18:54 |
gopronto Senior Member |
Joined: Posts: | April 2008 1,453 |
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A bit of an Update the Volume ramping up to max , seem to be caused by not using the correct firmware and software.
Philips tend to release them in pairs " firmware & Software" the Volume ramping in our case we had here was not a "released Pair" once the firmware and software were back in Sync, all was good . :)
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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Post 14 made on Wednesday January 6, 2010 at 20:02 |
Lowpro Select Member |
Joined: Posts: | March 2004 2,081 |
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I have been experiencing this issue as well. Started happening with the updates prior to the latest ones just released. Have had several close calls per blowing my speakers to kingdom come due to this. Fortunately I can set a maximum volume limit per the A/V receiver, so I've set that accordingly. I'd also note that I've experienced this issue just as many times when I didn't happen to be ramping my volume. Either the message just comes up on its own or after pressing a given button. The message will continue to come up each time I attempt to send a signal from the remote until I reset the remote which resolves the issue. I'd simply roll back to the prior firmware, but the version I'm running addresses a memory leak issue, so its been worth the trade-off.
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LP Related Links: View my profile to access various links to key posts and downloads. |
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Post 15 made on Thursday January 7, 2010 at 11:35 |
I too have been having this problem both on the current firmware as well as the prior version. Fortunately I'm controlling volume using rs232 on the same extender and it doesn't seem to have a problem - it's only commands issued through the IR ports - in my case my Sat receiver. I have noticed it will correct itself if I give it 10 minutes or so.
This is very discouraging. I feel for those that have speakers blown out because of it.
Philips - please help!!!!!!!
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