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Topic:
MX-900 button press reliability
This thread has 188 replies. Displaying posts 1 through 15.
Post 1 made on Friday September 1, 2006 at 00:39
Loraquest
Long Time Member
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June 2002
348
Since a lot of people seem to be having problems with their 900s lately, I thought it was a good idea to start a dedicated thread on the subject here in the new forum. Last night I was paying particularly close attention, and it appears as though a button will fail to respond on my remote at least one out of every 10-15 times. Try as I might, I can't seem to acertain any type of logical pattern. It just seems totally random to me. The problem affects cursor keys, number keys, LCD buttons, you name it. My beep is set to on, so I can instantly tell when a button press fails to register. Like others have already pointed out, the remote always responds when the button is pressed a second time.

I tried several things that I thought might fix the problem, including:

1) installing fresh batteries
2) loading a completely blank configuration into the remote and then re-installing my current configuration
3) flashing back to an older configuration

Unfortunately, none of these helped whatsoever. Something funky is clearly going on here, and I encourage others who are experiencing similar problems to post in this thread so we can get to the bottom of this.
Post 2 made on Friday September 1, 2006 at 10:42
Mitch57
Active Member
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June 2003
722
Loraquest,

As you have probably read in this post [Link: remotecentral.com] we have identified this to be a possible firmware problem. A temporary solution is to make sure the back light is turned on when you use the remote. My testing, so far, indicates that the button press problem goes away as long as the backlight is on.

Eric at URC has my file and has forwarded it to the engineers in Korea. They hope to have a permanent solution to the problem within the next month. It takes time for the engineers to first identify the problem and then come up with a solution to fix it.

Patience is a virtue in this case and I'm confident that URC will resolve the issue.
Post 3 made on Saturday September 2, 2006 at 00:47
TOM D cableguy
Lurking Member
Joined:
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September 2006
1
Where can I down load the software for MX 900 THANKS TOM
Post 4 made on Saturday September 2, 2006 at 20:10
mrtristan
Select Member
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October 2003
1,634
Oh great, so my customer who has been complaining is right. I thought he was a nut.
Post 5 made on Saturday September 2, 2006 at 21:31
WPWoodJr
Founding Member
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July 2001
94
On September 2, 2006 at 20:10, mrtristan said...
Oh great, so my customer who has been complaining is right.
I thought he was a nut.

No, not a nut. See [Link: remotecentral.com] to see how to reproduce this.
OP | Post 6 made on Saturday September 2, 2006 at 23:33
Loraquest
Long Time Member
Joined:
Posts:
June 2002
348
I've been playing around with my remote this evening, and it does appear that having the backlight on solves the problem. I sure hope URC figures this one out in a hurry or it's going to cost me a fortune in batteries. :)

I'm almost positive my remote was working perfectly prior to July 25, so it must be related to the firmware upgrade that added Page +/- and Nav +/- capabilities. Since I have no use for those features at the moment, I wish there was a way to downgrade the firmware until a fix is found.
Post 7 made on Sunday September 3, 2006 at 13:32
Mitch57
Active Member
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June 2003
722
I talked to URC concerning this issue and they assured me that it has nothing to do with the latest update that added the Page +/- Nav +/-. I believe it's something else in the firmware.

Rest assured URC is working on this issue right now.
Post 8 made on Saturday September 9, 2006 at 17:34
netarc
Senior Member
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May 2004
1,348
URC/Eric/et.al. .... could you please ensure you post to this thread to keep us updated on this issue? I do a lot of 900s, so I'm particularly interested in ensuring this is resolved, and the word sent out to those affected w/the problem.

Does this affect _all_ MX900s of a specific firmware level? What firmware?
Post 9 made on Saturday September 9, 2006 at 17:36
netarc
Senior Member
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May 2004
1,348
BTW, does this problem affect *macros*, or just direct button presses?
Post 10 made on Saturday September 9, 2006 at 20:08
Mitch57
Active Member
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June 2003
722
I'm not sure on the firmware issue but I do know it effects at least the latest firmware.

It affects both single commands and macros.
Post 11 made on Sunday September 10, 2006 at 13:24
WPWoodJr
Founding Member
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July 2001
94
On September 9, 2006 at 17:36, netarc said...
BTW, does this problem affect *macros*, or just direct
button presses?

I've never had a macro skip a step, if that's what you mean. Its just the initial button press that's unreliable.
Post 12 made on Sunday September 10, 2006 at 13:38
Mitch57
Active Member
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June 2003
722
On September 10, 2006 at 13:24, WPWoodJr said...
I've never had a macro skip a step, if that's what you
mean. Its just the initial button press that's unreliable.

Correct. The macro always works IF the button press works. Obviously if the remote doesn't register that a button has been pressed then the macro/command won't work either.
Post 13 made on Monday September 18, 2006 at 18:48
smpte
Long Time Member
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May 2006
15
Still no answer from URC on this problem? Eric please respond.
Post 14 made on Monday September 18, 2006 at 22:21
Mitch57
Active Member
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June 2003
722
It's only been a tad over two weeks. Eric indicated that it would take AT LEAST 2 weeks to get the issue resolved.
Post 15 made on Monday September 18, 2006 at 23:30
GregoriusM
RC Consultant
Joined:
Posts:
December 1999
9,809
I've been using my 900 more often and it has been getting worse. The number of times I have to double push a button is crazy. I love the remote, but it is driving me nuts.

And is anyone finding that it is terrible at learning?
When ignorance is bliss, ‘tis folly to be wise.
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