Figured this out. Needed to carefully follow the steps here:[Link: universalremote.com]
I hadn't done this step first:
The first step is to perform a software update to receive the latest IR codes and firmware. Execute a LIVE UPDATE by clicking the Satellite Dish icon, or by clicking HELP > LIVE UPDATE
Usability is a real problem on that archiver software, but I understand this is not really intended to be used by the general public. Love the remote, just have to remember the little intricacies to make it work.
Tech support call was useless. Just gave me a "firmware update should fix that". Oh well, "we'll replace it for you at at the same price you purchased it at". There was no process to go through the actual steps over the phone to do the upgrade to see where I went wrong. Would have only taken a couple of minutes.
Clearly they don't have the residential consumer market penetration to afford real tech support.
Last edited by howag on August 19, 2013 12:28.