I'm sending my 980 back to URC with a cracked LCD screen.
Any tips?

What kind of tips are you looking for? How to box it up? What shipping method to use?

Do I need a box? It's already broken.
I was thinking of taking it back myself and getting a replacement the same day.
Has anyone tried this?
They weren't too keen on this idea over the phone.
I'm trying to make a painful waiting period shorter.

I doubt they'll do anything "over the counter", but it's worth a try. It should at least save you some time.

Mike

I'd recommend bringing a sleeping bag. j/k

I can confirm that there's no counter to do it over. We don't offer on-site replacement.

Does that mean you have to bang on the back door and beg??


We had a product from a local company and they said we had to send it in for modifications...Was kind of odd to follow it in UPS tracking go 2 states away then come back to town in 3 days, then do it again to come back to us. Where if they would have allowed us to drop it off and pick it up it would have saved both of us shipping and a weeks worth of time ridding the Brown trucks to hell and back...and they are only minutes away from us

We avoid that company now. to much hassle for a simple modification

Sorry, but the facility simply isn't set up for the hand-off. The people and inventory necessary to complete the transaction are in two different buildings, in two different towns.

That's a funny story!

Not too many nice people out there that would ever let you do it over the counter. I've tried, even for the smallest/cheapest item there is. Doing business with someone on a personal level isn't like it use to be.

To save your customer, buy another one and provide the customer with same day or next day fix. Then you'll have to deal with the rest. Cost of doing business, at least for me.

I am the customer.

Had to break out my old Marantz RC2000MKII and a paper clip.
With a little tweaking it's working pretty well.
I even have the RF base station.
In 1999 it was $250.00 and pretty high tech, macros and all.

I wonder if my MX-980 will seem so ancient in ten years?

Sending off the 980 today and will post how long it takes to recieve another.

I recently had to send in my MSC-400 for warranty replacement. I received a brand new unit exactly one week later.

Just got my replacement mx-880 back exactly one week after I sent it in as well ( the rep had said up to 3 weeks, so I was very surprised to see it so soon) .. I didn't have the original box to send it in so I wrapped it in a ton of bubble wrap and sent it off... just opened the box and its a brand new replacement in original packaging!

Hopefully this one doesn't have a faulty battery or problems connecting to the charger!

This is the second remote I have sent into URC.. The first one was a mx-700 about 5 years ago that the lcd stopped working they fixed it right up for me even-though it wasn't under warranty! ( back when they used to service remotes)

Thanks URC!!

I sent an MX-880 to URC on the 30th. Today, I received an email from them with an invoice attached. According to the invoice, they are shipping me an MX-850 (d'oh!). It looks like someone at URC may have messed up and sent me back the wrong remote. I guess I'll find out tomorrow when the package arrives.

Hopefully just a typo and you'll get the 880 back!