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Topic:
Disassembling MX-950
This thread has 30 replies. Displaying posts 16 through 30.
Post 16 made on Sunday October 4, 2009 at 22:12
Fins
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If there is any justice in the world he will go to ikea for a new TV stand and be impailed by a forklift
Civil War reenactment is LARPing for people with no imagination.

Post 17 made on Tuesday October 6, 2009 at 02:32
JonW747
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adt2- some folks around here just get their panties in a bunch whenever someone manages to do something on their own without overpaying a "pro" to design them a "solution".

Good job on the repair.

I'd like to buy a new keypad for one on my MX-850 that wore out, but URC won't just sell me the part, but they'll gladly replace the whole thing ... oh, for about what it cost me to go out and buy a new MX-900.

The throw-away economy is rather out of control ...
Post 18 made on Saturday October 10, 2009 at 14:32
cma
Super Member
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On October 6, 2009 at 02:32, JonW747 said...
adt2- some folks around here just get their panties in a bunch whenever someone manages to do something on their own without overpaying a "pro" to design them a "solution".

It's great that he fixed it.. but don't come on here with some complete bullshit that his total invested time was 15 minutes. If it was simply the battery terminals as he says anyone should have been able to figure that out just by opening the battery cover, I've figured that one out an many occasions.

Repair prices are determined by the actual cost that the company has calculated that it will take to perform the fix. From the price of the circuit board to the average amount of time an employee will sit on a tech support call to the amount of time an admin will take to enter the order of the part, track the shipping, enter in the receipt of the part, entering the customer info into a database, charging the part to the customer, assembling the bill for the customer, a technician to do the repair, the time the technician takes to write up a service slip and enter his time on his weekly time sheet, the admin taking this info and coming up with a final charge, admin entering info into UPS for shipping, someone to box the unit up and attach the shipping label.. and so on..

The price is the price for a reason.. if you don't like it move to a commune and start baking bread to trade with the guy down the street for beads..
Post 19 made on Saturday October 10, 2009 at 20:11
bcf1963
Super Member
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Let's see, is adt2 a cheapskate for not wanting to pay $200 to get the remote fixed?

Price for remote new: $700 [Link: powersystemsdirect.com] And we know Wholesale is even lower.
Price for "repair": $200
Percentage price for "repair": $200/$700 = 28.6%

Fins, Kgossen, Cma, I can only hope you get such a good deal next time you take your car in for service.

This sounds like URC doesn't want to repair remotes, so they "gouge" their customers for the entire cost of a new remote, and call it a repair.
Post 20 made on Saturday October 10, 2009 at 22:25
smokinghot
Super Member
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For me to walk into a facility for a service call, it's a minimum of 4hrs labour. That alone puts the bill over $200. Bench time has a high labour rate, and usually, (from my experience) the same minimum. $200 is a safe guess but I'd imagine it doesn't cover all the costs all the time.

Anyone complaining about a $200 blind quote on an electronically based repair has no clue what their talking about. Are they a cheapskate...?....no, I don't believe so. Are they ignorant of what truly technical labour costs...?....definitely.
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
Post 21 made on Monday October 12, 2009 at 21:13
Fins
Elite Member
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On October 10, 2009 at 20:11, bcf1963 said...
Let's see, is adt2 a cheapskate for not wanting to pay $200 to get the remote fixed?

Price for remote new: $700 [Link: powersystemsdirect.com] And we know Wholesale is even lower.
Price for "repair": $200
Percentage price for "repair": $200/$700 = 28.6%

Fins, Kgossen, Cma, I can only hope you get such a good deal next time you take your car in for service.

This sounds like URC doesn't want to repair remotes, so they "gouge" their customers for the entire cost of a new remote, and call it a repair.

For a remote he broke on his own. The equivilant of me driving my car into a wall and expecting the warranty to cover it.

Everyone wants something for free. Go screw yourself.
Civil War reenactment is LARPing for people with no imagination.

Post 22 made on Tuesday October 13, 2009 at 23:24
bcf1963
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On October 12, 2009 at 21:13, Fins said...
For a remote he broke on his own. The equivilant of me driving my car into a wall and expecting the warranty to cover it.

Everyone wants something for free. Go screw yourself.

Wow, that's adult. Let's discuss this in a way you'll better understand.

"I know you are, but what am I?"
Post 23 made on Sunday October 18, 2009 at 20:24
Fins
Elite Member
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On October 13, 2009 at 23:24, bcf1963 said...
Wow, that's adult. Let's discuss this in a way you'll better understand.

"I know you are, but what am I?"

Translation: "Fins fed me my balls and now Ive got to try to act like it didnt bother me"
Civil War reenactment is LARPing for people with no imagination.

Post 24 made on Monday October 19, 2009 at 19:44
JonW747
Active Member
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On October 10, 2009 at 14:32, cma said...
It's great that he fixed it.. but don't come on here with some complete bullshit that his total invested time was 15 minutes. If it was simply the battery terminals as he says anyone should have been able to figure that out just by opening the battery cover, I've figured that one out an many occasions.

No. The question is why do you care? He didn't think it was worth $200 to get fixed and he found a way to get it done that didn't cost him out of pocket.

Repair prices are determined by the actual cost that the company has calculated that it will take to perform the fix.

That's not necessarily the case at all, and ultimately who cares?

For many people, $200 is far too much to have to pay to fix a simple problem.

It's just an opinion, not a personal assault.
Post 25 made on Monday October 19, 2009 at 19:49
JonW747
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On October 12, 2009 at 21:13, Fins said...
For a remote he broke on his own. The equivilant of me driving my car into a wall and expecting the warranty to cover it.

Depends how fast you drove in to the wall, and what the bumpers were rated for ...

In reality the scenario happens all the time, and most companies just eat it because it's better to let a customer get away with a little something and in the process keep them as a loyal customer who'll come back because they know the company has their back.

Fact is remote controls like cars are designed to survive a certain amount of abuse and when they can't or don't ... it is a manufacturing defect.

But other than that, your comparison is really off base.
Post 26 made on Monday October 19, 2009 at 21:29
smokinghot
Super Member
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On October 19, 2009 at 19:44, JonW747 said...
The question is why do you care?

No. The question is: Why do you care what cma thinks?

He didn't think it was worth $200 to get fixed and he found a way to get it done that didn't cost him out of pocket.

No. He came on here complaining about a completely reasonable blind quote on a repair. Then totally lied about the time spent by myself and associates finding a relatively simple problem he certainly caused. Using this fictitious 15mins to justify his ignorant opinion.

It's just the facts, not an opinion.
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
Post 27 made on Monday October 19, 2009 at 21:31
smokinghot
Super Member
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On October 19, 2009 at 19:49, JonW747 said...
Fact is remote controls like cars are designed to survive a certain amount of abuse and when they can't or don't ... it is a manufacturing defect.

I wonder what would happen and how your auto dealer would treat you if you hooked up your car battery backwards and damaged something...?
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
Post 28 made on Thursday October 22, 2009 at 17:42
JonW747
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On October 19, 2009 at 21:29, smokinghot said...
No. The question is: Why do you care what cma thinks?

But doesn't that just beg the question, why do you care whether I care whether cma cares?

No. He came on here complaining about a completely reasonable blind quote on a repair.

Reasonable in your opinion...

Then totally lied about the time spent by myself and associates finding a relatively simple problem he certainly caused.

Huh? What'd you (and your associates) spend time doing?

Using this fictitious 15mins to justify his ignorant opinion.

I'm confused, were you there to time him?
Post 29 made on Thursday October 22, 2009 at 17:54
JonW747
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On October 19, 2009 at 21:31, smokinghot said...
I wonder what would happen and how your auto dealer would treat you if you hooked up your car battery backwards and damaged something...?

I imagine if it was still under warranty, and I couldn't fix it myself, they'd just fix it.

But I'd hope they would have been smart enough in the design to protect against a reversed connection given the likelihood of the mistake being made.

Worst case, a fuse should blow.

And that is a user servicable part, and should cost no more then a few dollars to replace.

Fortunately we don't have to throw away our cars whenever something wears out on them, or breaks due to an accident.
Post 30 made on Friday October 23, 2009 at 09:25
smokinghot
Super Member
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On October 22, 2009 at 17:42, JonW747 said...
But doesn't that just beg the question, why do you care whether I care whether cma cares?

I'm just pointing out your opportunistic approach in knocking any post that's positive URC in any manner. There was no need to respond to cma's comments other than to try and disparage URC and their policies.

Reasonable in your opinion...

Reasonable to anyone who has any clue what bench time costs, especially when diagnosing an unknown problem.

Huh? What'd you (and your associates) spend time doing?

Sorry..., my mistake. I meant to type "himself", not "myself".

I'm confused, were you there to time him?

lol... You honsetly believe that the entire time spent on the problem has a total of 15mins...? Considering the other opinions I've seen you post. I guess I should expect a yes to that question.
....Light travels faster than sound. That's why some people appear bright until you hear them speak.
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