If you didn't receive it, all
you had to do was e-mail or call. We will gladly send
another copy right now. If you do not get it by 11 AM
EST, please call us this time so we can help you.
Sorry Damon, I have received no e-mails from the proremotes.com domain this week. If I don't receive a response to an e-mail I assume that an e-mail is ignored, so I would not have known to call since your policy states a reply in 24-hours (business day).
Can you verify that you have my correct e-mail address? james dot wood at woodcotech dot com
Thanks for your help, I was hoping there was kind of mix up, I have had several e-mails to ProRemotes.com go unanswered...