Exactly, that's what I mean. I don't like the idea that some hard buttons are active while others are not, depending on what the LCD is saying. I just feel that if a button isn't going to be doing anything then it shouldn't be there.

That's why I like the Prontos - minimal hard buttons (half of which are 'constants' anyways), and the only things that are active are the things that YOU put on. The last company I worked for used Prontos, and there was almost no need for an orientation with the customer. Right now, you program the URC and have to teach someone how to use it. With a Pronto, you pretty much can pick it up and follow it's lead (IF -and it's a big if - the device was programmed well). No matter how you program the MX, there are always a lot of buttons someone can hit to screw something up, and even one that is programmed well isn't that good IMO.

I have spent a lot of time with the MX at home, a lot of time with the manual/tutorial. I'm getting it, slowly, but I still feel like I'm lying when a customer asks me if the thing is good or not. I'd love to tell them about the other things out there, but this is what the company I work for sells, so I have to stand by it.

Thanks for the replies!