I own the original Pronto TSU1000. I was initially excited to see the Neo, a more "wife-friendly" remote with extra hard buttons. However, this quickly passed once I saw the NeoEdit software. Why is there no UPLOAD functionality? This negates the WHOLE POINT of the software. You can't ADD A DEVICE later without losing all the programming! You can't change your mind or add features either! Please, please direct this correspondence through the proper channels so that Neo's marketing team sees this. I understand if they wanted to get the hardware out in time for Christmas and then release the software later. But I will not understand if the software isn't improved and FAST. I'll sell it, its junk unless you fix the software. You're going to blow it with a whole new set of potential customers when they buy this thing from Best Buy and realize they got a half cooked product.